MainStay Suites — Hotel in Phoenix

We booked a stay at Mainstay Suites over Spring Break while we visited our student.|The check in went very smoothly, as Megan was very friendly and efficient to get us checked into our room.|Parking was free.|Hotel was pet friendly.|The carpet in the hallways was worn, but once we got into our room, it was clean and very spacious.|We had a full sized fridge, stove, microwave, a small kitchen table, all the kitchen utensils we needed, a couch and chair in the living room, and a second large room with a large comfortable bed.|The bathroom was clean, and the shower had lots of very hot water. The bathroom had a florescent lighting, which flickered a lot, which was slightly annoying, but not a big deal. The vanity and counter was outside the shower area, so it was convenient to get ready while someone else was in the shower.|Breakfast was served every morning, with multiple hot choices as well as several choices in beverages, and the normal cereals and breads.|Upon check out, Thomas was again very friendly and quick.|I would definitely stay here again. It wasn't five star, but it was a good stay especially for the price, and the staff made it a very...

Me and my partner come here very regularly (at least once or twice a month) and have never had any issues (we book thru t-mobile). We’ve experienced an issue where we booked 4 days worth of stay, but when we showed up were told that they only booked us for one night. We showed them our receipt online that states we booked 4 nights worth of rooms, from June 16th til June 20th. They told us to contact T-Mobile to sort out the issue as it was third party (not a problem). My problem begins when i contact T-Mobile and sort it out, and they tell us we need a bit more information from the hotel for them to help us. When we go to ask the front desk for the information needed, we’re not only dismissed, but told “we’re not doing all this back and forth with you, and you need to leave now.” by the GENERAL Manager at the front desk (Stephanie Gonzalez). Instead of explaining nicely, or helping us solve this issue she completely dismissed my partner and was EXTREMELY rude to him. Never in my life have i heard of a worker with such foul attitude or tone. We have been regulars, and will provide proof of that, but after this incident we will NEVER be...

We booked a stay at Mainstay Suites over Spring Break while we visited our student. The check in went very smoothly, as Megan was very friendly and efficient to get us checked into our room. Parking was free. Hotel was pet friendly. The carpet in the hallways was worn, but once we got into our room, it was clean and very spacious. We had a full sized fridge, stove, microwave, a small kitchen table, all the kitchen utensils we needed, a couch and chair in the living room, and a second large room with a large comfortable bed. The bathroom was clean, and the shower had lots of very hot water. The bathroom had a florescent lighting, which flickered a lot, which was slightly annoying, but not a big deal. The vanity and counter was outside the shower area, so it was convenient to get ready while someone else was in the shower. Breakfast was served every morning, with multiple hot choices as well as several choices in beverages, and the normal cereals and breads. Upon check out, Thomas was again very friendly and quick. I would definitely stay here again. It wasn't five star, but it was very a good stay, and the staff made it a very...