Palma — Restaurant in Phoenix

Palma RUINED my birthday!

I had a reservation at palma and received the worst experience ever there. It was the one of the worst birthday celebrations that I had at a restaurant. I had a reservation and from the moment my guest and I had arrived at the restaurant the server serving us had a bad attitude. Even when trying to order drinks at the beginning of dinner she seemed like she did not want to be bothered by the people at my table. We all continued to be very polite and patient with her as we have all been servers before so we understood the stress of having to serve a big table. Towards the end of dinner my friend asked her to bring out a cake before some of the guests left. My friend even offered to help with the cake and told the server if she needed help with anything that they would be more than willing to help out. The server continued to dismiss her and continued to say one moment after my friend asked politely 2x. The cake did not come out until an hour after my friend had asked and the server did not have a smile on her face or anything. She sat the cake down as if having to bring it out was the worst thing to do. The server also blamed others at our table for eating a roll of sushi that never came out. I didn't even want to ask if they could still remake the roll because she looked annoyed that I even asked about it. Throughout the dinner she barely checked on our table and we could not find her anywhere especially when it was time to get the check. It took her over 45 minutes to be found and one of us had to go up to her and ask for the check. She continued to act annoyed while checking everyone out. A friend of mine said that her mood was ruined because of how the server treated her to the point that she felt uncomfortable. Another friend of mine ordered an Ice Cream for me and asked politely if they could bring out sparklers or anything and the server completely disregarded it. After this experience I proceeded to contact one of the managers Ben, who had seemed more concerned about things that went wrong on the billing side (how the checks were rung up) rather than hearing about how my experience was. After sharing that I was disappointed and dissatisfied about the service I experienced he seemed to get annoyed that I was still unsatisfied. This dinner was important to me and it was a first time experience for a lot of my guests that now feel uncomfortable to return. I do not know if this experience was due to the age or race of my table but it was definitely a heartbreaking birthday experience to the point where it makes me uncomfortable to return again.

If you are going to do a celebration here I would think twice...

The decor is pretty, the place itself is a good vibe If you want to have a chill night, it gives you tropical vibes. The service in this place is horrendous. I went with my best friend for a chill girls night out, we sat down it took like 15 minutes for a waiter/waitress to come take our order. One of the female waitresses finally came over to our table to take our order, we asked for two beers, and it took another 15 minutes to get it, once we did the beers was so warm, I told the waitress and she said so rude and defensive that since they had sold out from people ordering it too much they had to get it from the back, mind you it’s a bar, it’s the weekend you would think they would be prepared, then she offered to bring us two cold glasses, we said yes, we look over to the bar and see her with two glasses of ice water, then we see that she dumps the water out and brings us the cups. It was so hot in that place that those “cold” glasses did nothing to the beer, it was still warm. We didn’t say anything anymore and drank the beer. Then we asked for the food menu, and she snapped at me with an attitude saying “the kitchen closed at 11”. Unfortunately we did not get her name, but she was extremely rude since the second we sat on the table, she treated us with disgust. We asked for the check, and we paid and did not leave a tip, she noticed that and she tells me “no tip?” To which I just said “thank you” then she said “are you going to give it to me in cash” unfortunately I had no cash. I know I will get a lot of backlash on this but the way she treated us, she didn’t deserve a tip. Tips are earned not just given away. She then walked over to her coworkers and started gossiping about us, about what had happened. We will not be returning to the place again!! Cute decor,...

I am writing to express my disappointment regarding our recent experience at Palma for a birthday celebration on Sunday. While we had made a reservation in advance and were initially seated without issue, our group was abruptly asked to leave our table to accommodate another reservation.

At no point during the reservation process were we informed of a two-hour seating limit. Had this policy been communicated to us beforehand, we would have planned accordingly. Unfortunately, many guests had just arrived and did not have the opportunity to place orders or enjoy the bottomless mimosas they had already paid for. We were not offered an alternative seating arrangement, only directed to the bar without any consideration for our group’s experience.

The handling of this situation was disappointing, and the lack of understanding from management made it even more frustrating. While we understand that many restaurants impose time limits on reservations, transparency and customer service are essential. Guests should be made aware of such policies before their visit, and a more accommodating approach should be taken in situations where a party has not completed their dining experience.

I hope this feedback is taken into account to improve communication and service for future guests. I would appreciate a response regarding how this matter can be addressed.

Forgot to mention, there was other parties there that arrived before us, no other table had to get up and leave. If it was a 2 hr limit, all reservations should leave...