Ramen Kagawa — Restaurant in Phoenix

We wanted to try Harumi Sushi next door, but there was a one hour wait, so we decided to try Ramen Kagawa so that we didn't have to wait outside in the heat. There was no wait at Ramen Kagawa.

The ramens were not great. In my bowl of Hokaido (missing a K in the menu by the way. It's Hokkaido) Miso Ramen, I had broth, noodles, soft boiled egg, cabbage (why?), chashu, corn, and about a tablespoon slice of butter. The noodle was undercooked. The corn was room temperature. The cabbage was really cold. The inside of the soft boiled egg and chashu was cold. The butter didn't even melt because the broth was luke warm.

The server was explaining to me that they put the ramen together with ingredients that are premade, refrigerated, and put into the bowl. For the chashu, they sear it before it's put into the bowl, he said. I'm guessing the corn was room temperature because it wasn't refrigerated and was from a can that was at room temperature.

We had three different bowls of ramen, and all were the same. The broth should be hot!

It's one thing to not make the broth or the noodles in-house. I can understand Japanese restaurants that don't want to spend the effort in making the noodles. I can also understand if they don't want to make their broth, however, I will refuse to eat a bowl of ramen if they don't at least make their own broth. Ramen Kagawa does make their broth.

To put food together with premade ingredients and not even heat them up is pretty lazy and terrible. At least make it so your customers don't notice that you're cutting corners.

The karaage was overcooked and dry. Maybe they get overcooked because it's premade and being refrigerated (frozen maybe?), it takes longer to deep fry.

They also don't make their gyoza. They buy them frozen, and heat them up. Sometimes they make them in-house, the server said.

Google the term Kodawaru. If a Japanese restaurant is Japanese owned, they should be pridefully serving good food. What's the point if the food is terrible?

After I spoke with the server about the ramem being cold, he gave us a 15% discount. I think he should have just taken the ramen off the ticket.

I would not return, and I don't recommend...

First off, I’m not a local so I was just wanting to eat something simple that was nearby. This place happened to be close so we swung in and there were barely any people at first. I was trying to be nice to the server because she seemed really welcoming at first. However, after a while, there was bad energy and I thought I was overthinking it but didn’t want to waste anyone’s time so we began to order.

When I began to order so did the confusion and chaos. First I pointed at the dish I wanted on the menu which was a combination dish and she nodded; thus, I thought she put in the dish. Overlooking that, we trudged on with our order and listed a few other dishes. And most notably she asked us if we wanted to add an egg to the ramen without telling us that it was a two dollars extra. Additionally, we ordered an eel don and she started asking us if we wanted it fried or homemade to which we said homemade. Obviously, we assumed it was relating to the eel but after receiving the the homemade GYOZA we realized she was referring to the gyoza which we never mentioned before. By this point the place started filling up and it started to get really hot I low key would have appreciated a fan but it wasn’t too bad. (Side-note: we ordered a total of 4 main items, one appetizer on accident …, that costed just shy of 90 dollars tax included)

On a different note the lighting was really bothering me. There were like three different colors of lighting: yellow, orange, white plus the red lanterns that were bright even without any type of light. Also, the food is mid and average. This is all just to say I would not come back (mostly because of the confusing service and the average food that doesn’t make the confusion...

Ive been coming here since it has opened and never had a bad experience. Yesterday”” Harley “”the new waiter definitely gave us a night to remember. First off super rude all over the place, first thing she said was “ i just started my shift at 5 and am already over it” to us and we were super confused. We ordered one fried tofu they brought out 2 and we told them right away we only ordered one. They said Harley put down two theyll take it off. She did not serve us any of our food or drinks after that as if she was annoyed about it. We ate our food but 2 of us had to leave early so we went to pay. I specifically told her what i was paying for and when i asked for the receipt she charged me for the two fried tofus. I told her she charged me twice and she says “well why did you order two” i was so shocked and the people behind me in line were as well. I said i never ordered two and i asked if she can refund the second one for overcharging me and she throws this huge fit like child and says she cant do that and i told her I paid cash you can just give me the difference for the one tofu i didnt even receive or eat. She opened the cash register, grabbed $3 and then like shoved it into my hand and then said there you go and I told her the tofu was 6.50 not 3 dollars she throws another fit looks at the receipt and says “wow dude no tip? Thanks alot a**hole” like what?! Multiple witnesses all in shock i told her i left a cash tip on the table and shes like “oh” 😐🤣 and my party was still eating? Like something is seriously wrong with this lady she needs help shes very unstable. worst experience ive ever had didnt get my refund...