Starbucks — Restaurant in Pigeon Forge

First actual bad interaction I’ve had at Starbucks in general. I mobile ordered ahead and I go in and go to the pickup side where one should usually go to pick up. I’m from out of state and in mine usually they ask who you are picking up for in case it’s ready, they did not. I get there and the lady working there said in a rude tone you have to order over there, so I said I have a mobile order for such and such name and she rudely points to an order that’s behind the counter and says nothing else at all. 1 I’m not going to just reach into your space because that’s rude and I hate it when people do that at my job. 2 I’m not just going to grab an order not knowing if it’s mine or not because sometimes they have to remake it once you take it and it wastes product. 3 how am I supposed to know that’s mine when none of the name labels are facing out of their area and it wasn’t called out (I was not there when it was called). There are much nicer ways to go about it without being rude, not coming to this...

The costumer service is very beyond rude! I was threaten by Regan to have the cops called on me for not leaving the drive thru while checking my order. She had her cell phone in her hands attempting to call. We had already made two trips through the drive-thru because they stated “ it’s against policy” to take two orders in a vehicle. To our understanding Their inside was CLOSED. As I left the drive through and my drink with no ice was inaccurate and had ice. I will have this added and the window being shut in my face to my cooperate complaint. There is no reason for me to go through the drive thru to have this fixed because again the cops were being threatened to be called already. If I could do ZERO stars I would!! My junior high school child definitely learned from this experience for how not to treat people, not customers but people. . All around...

Placed a mobile order estimated time 12-15 mins... Waited 35 mins. We asked if our drinks will be made we were told yes that they were in the middle of making it. As we watched each employee make drinks none of of ours were being made which was false information wasn’t provided to us. We than asked again about our drinks, that we have been waiting 30 minutes for our mobile order. The barista response was “it’s only been 30 minutes, we will make it.” I’m sorry but that response is highly unacceptable and not professional. You don’t say that to a customer....period. There was no apology. Disappointed in the way we...