Checkers — Restaurant in Plant City

*To the owner that responded, did that as well. No response.

This location is horrible. This is our 2nd time visiting here and will not be back. We parked, and I immediately realized I had left my phone because I wanted to order online. The plan was to sit outside and eat with the family. Walked up to the window. No one even acknowledged us. After about 10 mins, I knocked on the order window. There was no answer for about 3 mins, then the pick-up window opened on the other side, and I heard someone say, "we will be right with you." Another 3-5 mins passed, and we decided to just use the drive-through because the lines were moving really quickly. Got up to the order board where the automatic lady speaks and said "order when ready", so I proceeded. A yelling voice cut me off and said, "wait a minute", my husband and I immediately looked at each other in shock 😲 🫨. So I turned back to the speaker and said, she said to order. I was told that was a recording. A car pulled up in the next line to us and I said, they better not get to order before us. Low and behold, they ordered and drove up to pick up window. Husband and I were in utter shock at this point. Lady then came on and said, "Go ahead with order." So we did, drove up to the window. My husband asked for receipt, what was charged was not the price on board and I brought it to the attention of the person, she initially told me it was tax, and I said but there is also tax at the bottom. She said yes it doesn't make sense to her either. I was like, but that's not the advertised price I am being charged, she just shrugged her shoulders and a lady in a red shirt screamed out from behind her "we're already at 12mins". I was already over it. So I took the receipt. Started to pull forward, but there was no one behind us in line. We just left. The sprite tasted funny. Not until I got home after finishing it all pouring the ice in my drain, I noticed there was black nastiness in the cup. I said a prayer 🙏🏽 cause the Lord knows this...

Why be open if you have no intentions of serving food in a timely fashion or at least hot. Was there last Saturday night and there seemed to be only two people working at the time around 1:15am. We ordered and was told to pull around as they needed to cook some fries and they would bring the order out once they were ready.

Went and parked in the handicap spot that was open and proceeded to watch other vehicles that were behind us pull into the opposite window thinking they too were waiting on fries after giving their order. Then we watched them get their food and drive off. Four cars that were behind us but yet we still didn't have our order. Finally went to the window and after they recognized me they handed me my order which had very cold fries that we had been told we had to wait on them to make.

They should have closed as they were not able to keep up with demand and when people get in that kind of situation to avoid the negative feedback then they should close. They didn't care about taking care of customers and more about just going through the motions. When I finally left the store there were at least 7 new cars in the line and four others waiting on the other side of the building to get their orders filled.

This is totally a manager failing to do their job and the customers are the ones that have to deal with the pain. Keep doing customers this way and you will be right there with the other companies filing for bankruptcy and wondering what did we do wrong. Just sad how bad the so called fast food industry has went down hill...

I ordered food at your drive thru tonight and a meduim fry was left off my order. When I returned to your walk up window to retrieve my fries, I was greeted with hostility. A lady wearing a red shirt whom I assume to be a manager accused me of trying to steal a fry because she didn't have my bag to prove that they didn't already give it to me. She begin asking other employees about the fries and making rude comments. After receiving my fries I asked her about her attitude and explained to her that she could have made the situation better by just apologizing and giving me the fries when I first asked for them. After leaving the window I returned to ask her name because she was not wearing a name badge, just so I can report her. She waved bye in my face and closed the window. I decided at that point I was going to reciprocate the energy she was giving me. I opened the window back up and give her a piece of my mind. That's when another employee came from the back and decided he wanted to get involved. They decided to call the police on me and make false accusations and told me I would be arrested. While we waited for the police to come, Employee #2 decided to make disparaging remarks about my hair. For context I have Locs and I guess they perceive my hairstyle to be something negative. She indicated when she was on the phone with 911 that the gentleman that came from the back was her husband. Tonight's experience was absolutely uncalled for and unnecessary. She had me trespassed but I absolutely had no intentions of patronizing your...