A&W Restaurant — Restaurant in Pleasant Hill

It had been a while since I had A&W. Was out and decided to treat myself. It's all downhill from here. Had to yell.my order 3 times at the speaker box. Bacon Double Cheeseburger o ly pickles. Then the 25 minute drive-through wait. Got to the window and was asked if I wanted cheese on my burger. Well, considering I ordered a double bacon cheeseburger, the answer is yes. Yes, I would like cheese on my burger. Another 5 minute wait. Drove away and took a bite of my burger. Then a second. As the beam of the passing streetlight hit the inside of my car, I realized something horrible... it was a cheeseburger, not a double. So I drive back. This time however, the drive through is clear. Explain what happened (armed with a half eaten burger and a receipt). I get back to the window for another wait. I'm handed the bag and as I go to check it, who I assume is the manager runs to the window to ask for the bag back. Apparently, they got it wrong again.

By this time, my fries are cold, and I have lost my appetite for A&W. You got my $$ this time but I won't be back.

'Fool me once, shame on...shame on you. Fool me—you can't get...

Have been to this location a few times with OK service but food from the A&W side always takes really long. Pulled up to the drive through and immediately had to wait 5 min to place my order despite no drive through line, they had no ice cream, so I couldn’t get a float. Paid for our order and was told to wait in the parking lot and that our food would be out shortly. Waited 20 to 30 min while all of the other cars that came through behind me got their orders and left, went inside to check on my order and it turns out they forgot the cheese curds even though it was on the receipt, the root beer was flat and watery, they also changed the plain double cheeseburger to a bacon cheeseburger, which my roomate who has problems eating certain foods was not happy about at all. On top of it all, one of the burgers had two top buns, and the other had two bottom buns. Debated driving back across town, but decided to just go to the other A&W next time instead rather than deal with the...

Its A&W whats left of a nor*cal institution.

Paired with a kfc foods always fresh orders are usually accurate.

If you want a good classic burger tho, you cant beat A&W -- especially since the line at in n out down the street is always wrapped out onto Contra Costa blvd.

I'm not usually unhappy after eating kfc, but im never unhappy after eating some A&W.

Edit may 13 2021: kfc has gone really down hill, if you want fried chicken there are other places that are way cheaper and way better (see krispy krunchy), A&W side still good.

I wish A&W was stand alone, its arguably better than in n out, way more satisfying than McDonald's, and less expensive than...