MISSION BBQ — Restaurant in Plymouth Township

I usually love this place. Today my whole opinion was changed. My order was missing a sandwich and side order to start it off. And I didn’t notice until I got home (15 minutes away). When I called the store to let them know my order was messed up they kind of rushed me off the phone and tried to pacify me with “I talked to my manager and we’ll issue a refund” I paid $68 for dry sandwiches and hair in my sons food. I drove the food back and showed them the short silver hair in the food (the woman with short silver hair was there) when I asked about HAIR NETS the manager told me in an aggressive tone “it’s not their corporate policy to wear them”. So I kindly pointed out each worker in the kitchen. ALL of them had long hair and in sloppy pony tails. I pointed out the girl chopping up the brisket and dropping fries in the fryer had a long ponytail and was swinging her hair over the fryers and over the slab where she was cutting up the brisket. The manager AGAIN got aggressive and repeated the same thing. It’s not our policy and said “we don’t have to wear them”. I pointed out that in almost every restaurant in America ALL people handling food have to wear hair nets even the men with beards. She was VERY rude and completely did not care about anything I was Saying to her. There was 2 other families in line behind me and they left when they saw me show her the hair in the food. How disgusting 🤮 !!!!! And a huge inconvenience that I had to drive back to the store all to be treated so rudely. We will NOT be back to this location! I would give ZERO stars if I could and CORPORATE NEEDS TO CHANGE POLICY AND MAKE EMPLOYEES WEAR HAIR NETS WHO HANDLE FOOD! If I could I would fire that rude woman she needs to learn how to treat customers! It was not my fault they don’t wear hair nets. This is what happens when you don’t! You get hair in food...

I am giving one star because of a pattern of poor service. Good food and poor service does not make the customer's experience pleasant.

We have dined in, but lately ordered for pick up. On the last few visits, I noticed that the staff appears very unorganized with no visible processes at the register to accommodate customers. For example, there are only two registers and sometimes the line extends to the entrance/exit doors.

During my last visit, I was asked if I was paying with cash or credit. I told the cashier "credit". After she summoned me over, I told her I was there for a pickup order and she said that should couldn't help me; "he'll help you at that register.", she said Why is it that the both registers cannot accommodate dine in and pickup orders?

The employee who was on this register, asked her to come over and help me. She repeated my order and had it wrong. I called it in, and the person who took the order repeated it back correctly, so how is it now screwed up?

The workers preparing the food do not have head coverings. They argue. They chat, and seem completely unfocused, throwing food in containers etc.

When my orders came out, even after repeated verification on the phone and in person, they were still wrong!

This site appears to be cutting corners with public health, customer experience and food preparation. The food/health/safety violations here must be horrendous, if not up to code. A car was parked blocking the entrance into the restaurant, even though there is a sign that states "no parking".

I do not recommend Mission BBQ in Plymouth Meeting because of persistent failure in customer experience and possible health violations. This location is chaotic. The staff appears distracted and unable to take...

To preface, I have celiac disease, and thus need to be gluten free out of medical necessity. I have eaten at this location safely for years. It is one of three restaurants that I trust. With some new hires, though, I feel unsafe. The staff needs to be retrained on how to mark an order for a gluten allergy and how to handle a gluten allergy. The last two times I have been here, my order has not been marked as such. I’ve just been told by the person taking my order that “You’ll be fine”. After I insist that they mark it, I was told again that “It’s okay. You’ll be fine”. I asked again to make sure, and he hit some random things on the board, and then handed us our receipt which did not have a gluten allergy marked on it. Nor was “gluten free fry down” shouted. Knowing this, I watched my meal being made and notified someone who was working the prep area. She did promptly change gloves, but the prep area was so crumb covered and filthy, that my tray was covered in gluten crumbs. To put insult to injury, my food was also cold and my husband was missing a side he had ordered. Please have the staff at this location retrained for allergies! It used to be so good and safe. While I understand that I do risk a reaction by eating out, it is important for a restaurant that has been amazing at providing safe food to continue doing so. I do not want to end up in the hospital, and I don’t want anyone else with an allergy to end up in the hospital because the staff didn’t take...