China King Chinese Restaurant: Take Out — Restaurant in Port Washington

I am not one to post something like this. I handle these things in person…but this is a different scenario..

I called to order Chinese from China King in Port.

I simply started ordering…

“Can I please have an order of general tso chicken with chow mein instead of rice?”

She said, “Do you mean lo mein?”

I said “Oh yes”

She said “I don’t even know what that means but okay we dont substitute the rice for lo mein anymore because were sick of people complaining”

I then said “ okay I’ll pay for a whole order”

Then I ordered crab Rangoon

She said “You mean the crab cream cheese wonton?”

I said “Yes, I’m sorry, they have crab in them right not just cream cheese?”

She said, “This is china king in port Washington, did you call the wrong place because i can tell you didnt even look at our menu?”

i was in a hurry and on the go trying to get to baseball and the husband wanted Chinese so no i did not look at the menu.

I said “No this is my first time ordering, can I ask why you are being so rude? Im just asking questions about then menu.”

She said, “Ok bye”

I called back and she ignored my calls multiple times and I called back again on a restricted line…she said, “yeah I hung up on you..you can come in and look at the menu if you want to order”

I asked her if she was the owner and she said no but she’s been there for 30 years.

I am honestly so shocked someone can treat a paying customer this way..I just had questions to make sure i ordered the right things…kindness and good customer service goes a LONG way and I will not...

We just had a terrible experience at the China King Carry out Restaurant. We are from out of town came to Port Washington for a bowling tournament event and went to find a Chinese restaurant before we left town. What we found was terrible service and rudeness. We didn’t know every dish we order had onions in it. The ingredients are listed on the menu but no mention of onions. The girl at the counter looked like she disliked being there. She did not smile. When we got the food and told her we couldn’t eat onions she looked like she was going to cry & started talking in Chinese to the cooks in the back. She called the owner on the phone which was her mother, She handed the phone to me. The woman on the phone told me she cannot give us our money back since we ordered it. She was wasting food and could make us more without onions for half the price. She said it wasn’t her fault. We left hungry and went to another restaurant. We lost $40 and left hungry because we ordered food with onions and the owner told me she was right. Just a bad...

I stopped going here a very long time ago. My son keeps begging me to get a carryout but they'll never get my business again.

We've gotten carryout orders for over a decade and ordered the same thing without issues. The one time our two orders had less than firm shrimp. I called right away to say something. Jackie told me she'd write it down. I was never asked to come back in.

When I commented to JUDY the next time I went in I mentioned this. She couldn't tell me enough times how she didn't believe that. Without saying so, blatantly accused me of being a liar. I have no reason to lie. Not like I'm looking to make trouble or get free food when I'd been coming for years.

Talk about poor customer service. Until this incident, we've always enjoyed the food here. I miss the convenience but there are plenty of...