Dutch's — Restaurant in Portland

Stopped in for a quick breakfast before work, Perhaps it would be best to place my order before hand as I waited in line with one person in front of me for 15 minutes before my order was taken. I then waited an additional 30 minutes for a breakfast sandwich Which was very basic (I think) bacon, egg, and cheese on a plain bagel. The staff was very friendly and attentive once it was my turn to order however, after waiting 20 minutes with no sandwich, I did return to the counter, and my second visit was not warm and friendly They told me they were very busy and that it should be ready within An additional 10 minutes, which makes 35 minutes at this time for breakfast without even sitting down to enjoy it. I do however, work just a three minute walk from this location so by the time I made it to my desk and open my sandwich to enjoy it I was very disappointed (The bagel was soft and soggy , I bit into an egg shell my first bite And just gave up after) if you are in a time crunch, this is not the place for you! I also suggest if you are looking for food worth the money you’re paying this is not the place I wished I had gone to Dunkin’ Donuts. I would’ve been in and out in 10 minutes and at least the sandwich would’ve...

Three friends and myself stopped by Dutch’s and dropped quite a bit of money for breakfast. It was good food, however, this is where my lack of stars begins.

After dropping $100 on slightly above average food, one of the staff members comes over to us saying one of our orange juices wasn’t paid for. The staff member couldn’t tell us who wasn’t charged but said “all I need is a card to take care of this.” The three of us who had orange juices did some basic math and could not find any discrepancies between the menu prices and what we paid.

This staff member and one other came back two more times to ask us for a credit card to pay for a $5.50 orange juice (it was freshly squeezed!). We asked for proof of this unpaid Oj, this could not be provided from staff. We even pointed out the items in front of us, and calculated the total on the fly….all of us paid for our orange juice. At the end of our time we were told “Don’t worry about it, it’s not worth the hassle”.

I would have given Dutch’s 4 stars for good food but this place has horrid service. Staff misplaced an OJ and even though we could prove that we paid for everything on our table, continued to come back to our booth to badger us. Yikes,...

Preface by saying the food is delicious. Everything else not so much. You know how they say "doing the same thing over and over again, and expecting a different result is stupid?" That's what I've learned about ordering at Dutch's for Sunday brunches. Each time I placed a pick-up order by phone, I was told the sandwich would be ready in 10 minutes, and then I would walk over and get there in 10 minutes. Then, there is a line that lasts 30 minutes, because the owner is too cheap to purchase a 2nd cash register terminal. There is a food runner instead of a person yelling out orders for people to pick up themselves, which takes extra time and more resources. There is no pick-up food line. Each time I had to wait 45 minutes to get what I was told will take 10. They leave milk out un-refrigerated for hours on end, and you can taste it in the coffee. This is a horribly inefficient operation and somewhere I will never go again. I would rather travel to Scarborough for St. Joe's breakfast sandwiches - because then I could eat and be back home in 30 minutes. That location has far more foot traffic than Dutch's, has an inside area the size of a bedroom, but they are so efficient with their staff and...