Starbucks — Restaurant in Poway

This location and drive through setup is ideal for me to grab drinks while I'm running my weekly errands, so I hope they weed out staff that doesn't keep up with the program. I was waiting at the drive thru for a crazy long time with no one in front of me and I was only getting one drink with no modifications. It was not a peak time and from my vantage I could not see any evidence that the staff was swamped with orders inside the store. It went from 'okay, this is a little longer than usual' to 'holy moly, this is taking forever' to 'welp, not going to give her that tip now' to finally thinking I was just going to ask for my money back because I thought they forgot about me completely. To her credit, the lady serving me did apologize for the wait but the damage was done by then and it didn't strike me as very sincere; she just had to apologize to continue doing the bare minimum is what it seemed like. This Starbucks is right where I want a Starbucks with a great drive through config and I'm hesitant to go back there now. I order easy stuff, I have my payment ready when I get to the window, and I always tip at least a dollar unless there's some special reason not to. This visit was one of those rare times I had a special...

I go to this Starbucks almost every morning. Usually there is a lady in the drive thru that is happy and polite. Recently, there is a lady with a black mask on, that has zero personality. I asked to add a muffin at the window after I ordered and I was told she can't add anything at the window. Which may very well be a rule, a STUPID rule but it was more just the attitude with it..AND there was only one car behind me AND I was not even asking for it warmed!!! By the time I sat there for the 1 minute waiting for my coffee they could have handed me the damn muffin!!!! I understand that people can be ridiculous and it makes sense that you shouldn't add a bunch a stuff at the window. But in customer service there are times when it's reasonable to add the item!!!! Sorry but I won't come back to this Starbucks, I'd rather stop at the one closer to the 15 freeway. As a person that spends on average at least $250 monthly, I am in that drive thru EVERY MORNING, It seems as though I should have just been...

It is a Starbucks. Big plus on consistently being what they are, from location to location. Dependably pretentious with medium to good coffee and annoying attempts to upsell. There is always the vague scent of frustrated baristas (coffee dust and overstressed deodorant) trying their very best to be nice to everyone. Even the two out of five customers who are looking for a little mental BJ with their coffee order (or just someone, anyone who will be nice to them for 30 seconds) or worse those who treat the baristas very poorly as a desperate way to experience personal power over someone else, anyone else. This to ease the pain of their own unfulfilling, empty lives of sucking butt in some other awful situation. Then someone steals your power outlet when you are in the bathroom, but will not look you in the eye, so you kind of give up on humanity while downing the rest of your large (or vente, whatever)...