Fleur Providence — Restaurant in Providence

We were really looking forward to our brunch at Fleur but unfortunately we would not recommend eating here. It was my wife's birthday and made reservations for 10:30 with friends for brunch. Upon arriving they were breaking down the buffet which looked like IHOP food in shinny chrome 5 star hotel containers. We were seated by an awkward young man that returned and struggled to take our drink order writing everything down on a small pad of paper. Mimosas arrived with tea and coffee and he vanished...no cream or milk...no sugar. We waved down another member of the staff to ask and felt like we were bothering them. My wife ordered the $22 French Toast and I ordered the $23 eggs Benedict. Upon arrival her French Toast was cold and clearly taken from the buffet that they had just broken down. The eggs Benedict was over cooked and served with cold potatoes and cut up fruit also from the buffet, served in a bowl. To top it off we didn't have silverware...so once again had to wave down another member of the very unprofessional staff. The friends we were with said their food was average at best and also could tell that several of the things on their plate came from the buffet. Grand total...$147 before tip for 4 people. Fleur restaurant...you should be ashamed of yourselves. Maybe try taking your chefs to Rhody Hen so they can experience what an amazing breakfast is at a fraction of the cost. We obviously won't be back. After reading some of the other reviews we realize now why the bill was so high. The 20% automatic gratuity. It is against RI state law to do this and not inform your guests BEFORE they order. We were never informed of this. We'd love a reply from the owner like we see on all the...

Fleur is absolutely stunning—elegant, beautifully decorated, and incredibly Instagram-friendly. The ambiance strikes a perfect balance between sophisticated and welcoming, making it a great spot for a special brunch or dinner outing.

We really enjoyed the brunch menu, and the dinner selections offered a nice variety as well. I tried the calamari and the flatbread pizza—both were amazing. The salmon was very flavorful and well-seasoned; however, I do wish I had been asked how I preferred it cooked, as it ended up slightly overdone for my taste.

The only area I feel could use some improvement is the service. Our server, Kevin (we only learned his name from the bill), was not rude at all, but the experience lacked the level of attentiveness I would expect from such a polished setting. We weren’t greeted with an introduction, and tap water was brought to the table without being asked for our preference. Throughout the meal, we felt like we had to flag him down for basic things like ordering drinks or appetizers—which felt a bit off, especially since we were the only table dining at the time.

Additionally, while the food was still being enjoyed, staff began closing duties like picking up lamps, which gave the impression that we were being rushed out. We also weren’t offered a dessert menu, and there didn’t seem to be a manager present to check on our experience.

Despite these minor service issues, I would absolutely return. The atmosphere and food were truly enjoyable. I share this feedback only in the hope that service can better match the high standards set by the beautiful setting and...

Fleur Providence: A Breakfast Disaster at the Omni Hotel

Our visit to Fleur Providence for breakfast was nothing short of a catastrophe. My wife, daughter, and I opted for the buffet, expecting a pleasant morning meal. What we encountered instead was a nightmare.

Despite the buffet boasting a variety of options, nearly every dish was empty. The only items available were cold sausages and revolting scrambled eggs, which my daughter, a devoted scrambled egg enthusiast, deemed "disgusting." We repeatedly asked if the buffet would be replenished and were assured that more food was on its way. What eventually appeared were a few lackluster pastries, and still no sign of the French toast I had been eagerly awaiting.

To add to the dismal experience, an employee—either the bartender or manager—was audibly berating the hostess about seating arrangements and even engaged in a heated argument with another customer. This lack of professionalism was appalling.

After an agonizing 45-minute wait, we decided enough was enough and got up to leave. It was only then that the staff began to bring out more food. By that point, a dozen or so people were waiting to be seated, and I made it a point to warn them not to bother.

The final insult was the $60 charge for this abysmal breakfast. I've never left a restaurant feeling so enraged. The Omni Hotel needs to shut this place down immediately. Fleur Providence is a disgrace to their...