Mr. Pickle's Sandwich Shop - Rancho Cordova, CA — Restaurant in Rancho Cordova

Not Mr. Pickles in general, just this location. Terrible service, and I dont say that lightly. Customer service can be tough, so I tend to be quite forgiving, but this really was pretty bad. This location has become the family joke of where we are NOT going.... I will give it a few months and try it again in case they've hired new staff or better trained the ones they have. When we got there on a Sunday around noon, it wasn't super busy. The young lady that took my order had offered a bread selection that was not available, while telling me that there would be a wait for bread I originally asked for (sourdough). So, I opted for another only to be told that was unavailable and that the sourdough was available..??? what? Not a big deal. She asked me a couple of times what of their "everything list" I wanted on my sandwich. It was simple, everything except pickles & extra mustard. I had ordered a specialty sandwich - turkey, avocado, bacon, sauce. As she is starting it, she whispers to her co worker that I didn't say which size I wanted, but she never asked me......hmmm. Again, not a huge deal, I'll take whichever size she decided to make. (Told you! I'm pretty forgiving, figuring maybe she was new) I went and found a table with our drinks, while they finished making the sandwiches. When my lunch partner came to the table with our sandwiches, I discovered mine had nothing on it but meat, mustard and sauce. I returned to the counter and nicely told the other girl that they had left off all the stuff I had asked for including the stuff that came in that specialty sandwich. She was nice and apoligized. I again indicated I wanted everything but pickles. Many more people had come in since we did, and now there was a line. While this young lady was fixing my sandwich, I noticed how slowly the other girl moved - sloth like. This girl comments to the other, that there are a lot of people, but continues to move very slowly. I hope she was just new, not sure......I finally get my sandwich, which was decent - after I picked out the pickles! Ugh! If they were new (especially the one), it was poor management that left them working alone during a weekend lunch time. Like I said, I'll give it another shot in a few months and hopefully be able to update my review with...

Update: 3/7/25

Compared to my last review, we had a better experience at this Mr. Pickles. The staff member was alone, but he was quick with greeting us and making our sandwiches. There were a few times when he needed clarification, and he wasn't afraid to ask to make sure. I appreciated that, especially because we've had our sandwiches made incorrectly in the past.

The food is always good at this Mr. Pickles, but the service and atmosphere have been lacking.

Whenever we first come in, the employees ignore us and have some kind of silent conversation until one finally agrees to help us. Also, the music is so loud that it's difficult to communicate. Three times now, we ordered something on the side, like a whole pickle or pickles on the side, and the employees forget. They never check in with us to make sure our order is accurate before ringing us up. I guess it's on us for assuming the workers know how to check the order...

Of course, since we don't eat here that often, we forget to double check and then realize the extras weren't added until we had already left.

This comment is more nitpicky, but the service is slower than average shops. The employees take their time making the sandwiches, resulting in a 10-minute wait while they make two sandwiches. Everyone in my family, including me have worked at some kind of sandwich shop over the last few years, and we were always drilled in the importance of making a quick but accurate sandwich. Again, I guess it's on us for assuming we could get quick service.

Lastly, the tables and chairs aren't comfortable. Recently, they switched from booths to tables, which makes sense because they save more space. Every table but one is tall, requiring people to sit in the matching tall chairs. However, the chairs are really slippery and aren't body inclusive. I felt like I was hanging on for dear life while trying to eat my sandwich out of fear of slipping off. I don't plan on eating...

Been going the Rancho Cordova (on Zinfandel) store for a few years now. I usually order online and always to go. I still enjoy the quality of the sandwiches. However, I'm noticing a drop in value and service.

Sandwich sizes have become smaller, same price. My last online order was 5 minutes late, despite the fact I ordered during non-peak hours (close to 2pm). The sides I ordered (potato and mac salad) looked old and the choice was slim.

Then even with a large pick-up order, they always put the cookies I order at the BOTTOM of the bag! Luckily I checked my last order and was able to exchange one of the broken "casualties" . I was told by a worker, "Management tells us to always pack them (cookies) that way."

Store was dirty as well. Empty booth tables hadn't been cleaned (during a slow time near 2pm) and the floor underneath the rolling chip rack looked like someone had rolled the cart through fecal matter.

Though it's nearby, I think I'm done with...