Rubio's Coastal Grill — Restaurant in Rancho Cucamonga

Came with my family just before 5PM on a Sunday. Placed our order for dine in then go to look for a table. Literally every unoccupied table was dirty, to include the high table with the bar stools. 8 total dirty tables to be exact. We notified the young lady taking orders and waited 7 minutes for a clean table.

I ordered what they claim on their menu, they are "famous" for. The fish tacos. The corn tortilla had a moldy taste to it, the fish batter was over-cooked, the chips were old, and the side of beans tasted like dirt. My wife's burrito and my daughter's bowl were edible. I did order an additional burrito that my wife had since I was unable to eat the food I originally ordered for myself (the nasty fish tacos).

I waited up front for my food to go and when it came up the off going manager Sochi (spelling may be wrong) was at the register, ignored me standing in front of her, was about to walk by without a word when I asked if she could please get my burrito so we could leave. Without breaking stride she said, "yeah" and continued to walk to the back to have someone else come out to put one burrito in a plastic bag. This is how a "manager" is acting to a customer? This is Rubio's standard for customer service.

Cleanliness. I read a lot of reviews regarding how filthy this particular location is, with the owner responding with apologies. It is obvious that apologies is all the action that will be taken because this place was a mess. From the dirty tables, to the filthy salsa bar, to the horrific restroom. My wife and 4 year old daughter had to maneuver around urine on the floor, no toilet paper, or seat covers.

I will be contacting the health department to alert them of the violations I witnessed while there. No towels in the sanitizer buckets, cleaning chemicals open and adjacent to food, an unlabeled spray bottle with some sort of liquid in it, workers not changing gloves between tasks, workers eating and drinking on the line, etc. Are these workers ServSafe Certified? Was that liquid in that spray bottle listed on your MSDS sheets or do you even have an updated MSDS binder?

With the lack of professionalism displayed by the shift manager, it's not too surprising this location will most likely receive some...

Unfortunately we are really disappointed in this Rubio’s location. Its customer service and quality has gone down. I placed a mobile order that said it would be ready for pick up at 5:10pm. We did arrive at that time and asked the cashier if it was ready and she said the kitchen was still working on it (but she didn’t actually ask the kitchen). We didn’t mind waiting a bit that wasn’t the problem at first. However by 5:40pm the order was still not ready. We asked again and the other employee who was standing right next to the first cashier asked the kitchen and apparently they didn’t see the ticket and hadn’t even started making our order. The restaurant was not busy only two customers came in during the time we waited and got their food before us. We ended up getting our food at 5:54pm.

All and all we are really sad because we use to love this establishment. I understand staff can be over worked but it was completely dead in the restaurant . The staff (however friendly) seemed to be chatting most of the time and the manager was yelling back and forth with the kitchen before she left...

Went to Rubio’s Baja Restaurant in Rancho Cucamonga a couple of days ago, the food was very good, the service was ok. The salsa bar was dirty, missing some of the best salsas, lemons and limes. I requested the lady at the front area to replenish the salsa bar and she did. I always enjoy their food and I will come back but the salsa bar needs to improve.

So we went back 2 Rubio’s on October 19, 2024 and it was a terrible experience. Hi prices and small portions. My wife order a lobster salad and it looks nothing like the picture n the menu. It was like ordering a burrito, paying full price and only getting half. My lobster burrito was loose to make it look thick but it wasn’t. No wonder the establishment is 4 sale. Stay away from Rubios. Do not waste your money there. Besides it was basically empty on a Saturday afternoon, now this place used 2 B super busy but now is dead. No I didn’t recommended any dishes in that terrible location in...