Texas de Brazil - Rancho Cucamonga — Restaurant in Rancho Cucamonga

Had a reservation for 20 people on Sat 7/5 at 12 pm, a reservation that required a $300 deposit and an email exchange with a manager named Celeste. Only to arrive that day, on time, and be told by the terrible hostess that we did not have a reservation. Not only did she tell me we didn’t have a reservation, she never smiled, was rude, and spoke down to me about the process for making a reservation, as if I was the one in the wrong. When I interrupted her and showed her the receipt for the deposit I had paid, she said that it was a ‘system error’ and that they would see what they could do. She then proceeded to help all the other guests who were behind me, as my party waited uncomfortably in the small waiting area. When she finally did let me know that ‘they were putting tables together for us’ and that they ‘would probably be able to honor my deposit’ I asked her to speak to the manager. Big mistake.

The reason this restaurant has a terrible hostess is because it has terrible management. When the manager made his way over to me he was neither concerned with the issue their lousy reservation system had caused or with making the situation better. He stood stoned face and unhelpful as I explained that this was my daughter’s college graduation brunch, that I had communicated via email with Celeste, paid a deposit, and that his hostess was acting like we were a nuisance. He said ‘we’re putting tables together for you’. No apology, no smile. I also informed him that I had already communicated to Celeste how the check would be paid. That I would pay for all the food, soft drinks, gratuity, and tax. Everyone would be responsible for their own alcohol and dessert. ‘Tell your server’ was his response. I let him know it was his job, not mine to tell the server. He ignored me.

We were finally seated at the rear of the restaurant in a row of tables up against a wall. Only one way out and one way in, for a party of 20 - at a buffet. We had to ask the server to make space for exits on both sides. He had to take it on by himself and we had to help him. We were assigned 1 server for a party of 20 and the kid was a total amateur. No smiles (again) and clearly overwhelmed by being surprised by his management team that he was now in charge of a large party.

In the most tacky way possible this server decided to announce to the entire party that I would not be paying for alcohol or desserts, that they would have to pay those things themselves. But also, they would only allow 3 additional checks so they would need to inform him what check they wanted to be included on. Amazing tact this young kid.

When he was done with his lecture on how the check and food would work, everyone looked around in confusion. We were here for a joyous occasion. So far we’d been made to wait despite having a reservation and been assigned a server who clearly did not want to wait on such a large party.

As if ALL OF THIS wasn’t enough, the final straw was when the server brought the check. We waited at least twenty minutes after we were done eating to have him bring it. The check arrives and it’s wrong. My deposit was not deducted from the total and were charged full price for a child when it should’ve been half price. We waited again at least 5 minutes for the server to return so that I could address these issues with him. He agreed the check was wrong and went to correct them. When he returned he informed me that I would need to select what percentage of gratuity I would be leaving. He said he needed to run it as part of the total. I selected the 20%. When he returned, he had handwritten the gratuity amount on the receipt for me. It had not been run as the total. Super strange process for ensuring a 20% tip.

When we left, the hostess ignored us. The manager, by the way, never did a table touch. He never bothered to ensure our experience had gotten better. Celeste has never responded to my email about our experience. $1600 on a brunch where we were treated like trash.

Congratulations Texas de Brazil, you’ve officially joined...

1st time there and we had a HORRIBLE EXPERIENCE!!! Feb 13th It's raining and it's very cold outside. My wife and I wanted to celebrate our 35th valentine's day together one day early. We walk in and there's three hosts at the front check in counter. We checked in around 6:15pm table is ready about an hour later. They never asked us if we were OK sitting outside and they led us outside. My wife said I'm sorry, but we don't want sit outside, can we please get a table inside the restaurant. The host replied OK let me see how long the wait time is for that. So back to the waiting area we go.. She never comes to talk to us again. But we notice they kept calling and seating other people, so my wife asked them, can you tell me how much longer it's gonna take to seat us? One of the other host tells my wife, sorry you declined your table so it's going to take like 30 to 40 more minutes to seat you guys again. My says that's not right it's not our fault that you guys tried to seat us outside without asking us if it was ok when we first checked in. So now punish us and make us wait all over again, that's childish. So she quickly says OK follow me. She takes us to a table that is right in front of the door that leads outside. The table is about two feet away from that door. She says here you go this one is inside.. I said, but it's right in front of the door leading out, not happy, but we will try it.. Well we tried it and the door kept getting opened every few seconds. The cold air kept hitting us and my wife says oh no this isn't going to work either. So when the waitress came to introduce herself I said I'm sorry, but it's still very cold at this table because that door keeps opening every few seconds. She says yes I agree that cold air is pretty chilly. I'll get you guys moved to one of these other three tables that are open, don't worry it will be quick. We said OK thank you and back to the waiting area we go. While we are waiting, again we see the hostess take other couples to the open tables that we were supposed to be moved to. So I go to the front and ask them how much longer are you guys going to punish us for not wanted sit outside. She replied we are not punishing you guys and I respond it sure feels that way. I then asked her for a manager and to my surprise the manager happened to be one of the three ladies working the front check in counter. So she's very aware of what's going on. I asked why can't we get a table before people that came after us? It's now been 1 hour and 30 minutes we were here before at least 10 other ckeck ins that are now seated. But you guys say we are not being punished.. I said this is bullshit I want another manager because your part of this game of punishment. I just walked away and found another employee in a black suit and I asked him if he was a manager. He said yes so I explained everything to him.. He said I'm sorry, let me go talk to them. Then he goes and he disappears with that other so called manager! At this point we are furious so my wife and I just said forget it we lost our appetite from this horrible treatment. My wife now wants to cry and says this is not OK it's so messed up, let's just go home!

They could have sat us down first before going to their office to talk about what happened. I am 54 and my wife 55 years old, I own a company and my wife owns and manages another company. This treatment is unacceptable and the owner of this establishment really needs to retrain one and replace the other. We honestly felt like we were back in high school dealing with mean girls. Adults being petty and childish. Just because we don't want to sit outside they respond by putting us right in front of the door leading outside whhile there are several visible open tables. Then put us at the back of the waiting list and say we have to wait 30 to 40 minutes!!! But it's not retaliation or punishment? WOW,,, Sorry Texas de Brazil This is a big CUSTOMER...

I had twice similar terrible experience, I was overcharged on my bill and very poor service. The first time, it was our anniversary, first the service was terrible, there was a big family table and all the meats would go there, they hardly got to our table, when we brought it to their attention, the manager told us that they were very busy and ran out of meat, only pork, unbelievable, then the manager said he would serve us dessert as an apology (chocolate cake) which we did not eat. Then we got the bill since I was already fed up, gave them my credit card, when the server brought the bill to sign, I noticed they charged us for the dessert, then we told the server that we never ordered that it was still sitting on a bag, the server said that it needed to be voided by the manager, they took forever to void the transaction and charge me the correct amount, so so upsetting…we were there for over an hour, only had a couple of meats and primarily salads, but charged for the full meals.

Today, I tried to give them a second chance and quite frankly did not want to drive to Irvine (location which has such a friendly and excellent service). The two of us again, I go there because my husband is a meat lover so he had the full meal and I had the salad bar, when they brought us the bill I paid with $50 gift card and $25 e-gift card, and the balance with my credit card, not thinking much just gave her my credit card, then she came back and said that we can only use one gift card for tonight, I told her to split the bill so she can apply both gift cards, she left the table and the manager came to tell us that it couldn’t be used because it was like a coupon…such lie, those were gift cards, what a way to do business, not even honoring their gift cards. I did not want to continue to be there so I just told him to charge my card, then the server came back and charged my credit card for two full meals (overcharged again), she apologized and said let me redo it, came back with a lesser bill, so fed up. I just signed it and left, still tipped the server even not much deserving. We started driving back home and got an alert from my credit card that it got charged for the higher amount (overcharged) so I headed back to the restaurant to request a voided receipt to ensure my credit card is not charge twice. When I got there only 15 minutes after I left they acted like I was never there and I brought the manager, and then that so called manager went and brought another man (James) who was accompanied by another guy, and assured me it would not be double charged, I told him that this was the second time I was overcharged, he did not react just looked at me and said “you should not have been overcharged”. That did not sound like an apology or that he even care. Beware aware of this place and their poor business practices and service. Drive to Irvine such as big difference in their...