Burger King — Restaurant in Redwood City

I am writing to express my frustration and disappointment regarding an experience I had at one of your locations earlier today. My companion and I arrived at the branch to pick up an order and, upon asking to use the restroom, I was informed by a staff member named DANIEL that I could not be given access because I was "not a customer."

This was both surprising and upsetting, Furthermore, it was early in the morning and we were the only people in the restaurant at the time. The rigid denial of basic restroom access in such circumstances felt both unreasonable and unwelcoming.

To my understanding, Burger King is a public-facing establishment that should offer a minimum level of hospitality, especially to customers. If this policy is newly implemented, I would appreciate clarification. Otherwise, I urge you to reconsider how it is being enforced at this location.

I hope you will look into this matter seriously and provide a response. Customers deserve to be treated with dignity, and I feel this situation fell short of Burger King’s values and service standards. Or better yet CLOSE this branch since based on the reviews I read, staffs here ar "RUDE". Just like Daniel who was talking rude in spanish thinking we do not understand him. I hope this rudeness will...

Crispy King nuggets delicious hamburgers good soda you have to try this place unlike even while the Coronavirus covid-19 they even do diamond like if you don't want to go back to your house you can do that but they even have no contact deliver and take out so I would suggest you to try but they have like really good food after my experience I don't know if it's still make it really good right now because of the coronavirus and they maybe don't have as much workers but like my experience before coronavirus has been really good so I would recommend trying this place if you like fast food like intensely you don't like the cook like me because I'm lazy so yeah you...

Horrible customer service. Idk if English is a foreign language here or selective hearing is what it is but I ordered TWO WHOPPERS WITH CHEESE, ONE CHEESEBURGER, TWO GHOST PEPPER FRIES TWO DRINKS. What I got instead was: TWO REGULAR FRIES, ONE WHOPPER WITH CHEESE, ONE CHEESEBURGER, TWO GHOST PERPPER CHICKEN FRIES, TWO DRINKS. How do you hear TWO FRIES and NOT TWO WHOPPERS WITH CHEESE. CAN SOMEONE EXPLAIN THIS TO ME. NO! I did not go back because I live 20 mins away from this location and was omw home from work. This location is horrible. Highly do NOT recommend. Avoid...