Coupa Cafe - Marston — Restaurant in Redwood City

As a Venezuelan..... horrible. Absolutely terrible food. I was really hoping to satiate my nostalgia; however, when I went there I found myself with nothing but disappointment. I was the only person in the café ordering food and I ordered a pabellón plate, tequeños, and empanaditas. They initially got my order wrong for the pabellón. They gave me an arepa instead of a plate. If it wasn't because I was sharing the plate with my significant other, I would've left it as is. However, I proceeded to open the boxes to the other food and my tequeños were the most poorly cooked I've ever eaten in my life. They were soft and soggy (which if you've ever eaten one, they should be crunchy with the cheese melted inside) and the cheese inside was still frozen and cold. The empanaditas were also soft, as if they just chucked them into the microwave and to top it all off it had hair inside. Empanadas and tequeños should be fried or oven baked... this was far from it.

I took the food all back and showed them the food. The nice guy at the front explained that he made a mistake with the arepa but that he would let the cooks know of the issues with the other parts of the order. He also proceeded to tell me that I needed to pay the difference for the arepa versus the plate. Under other circumstances I would've, especially if the rest of my order was cooked properly, but that under these circumstances I would not. When they gave me the other food again, the tequeños looked the exact same, if not worse, the empanadas were still pretty terrible, soft, and tasteless, and the pabellón tasted like old meat.

Needless to say... NEVER AGAIN. Waste of...

I’ve been coming to this café regularly and usually enjoy the Spicy Maya hot chocolate—it’s close to my office and has always been a convenient stop.

However, today’s experience was disappointing. I ordered a large drink for myself and a medium for a friend. When the drinks were handed to us, I received a medium instead of the large I ordered. I politely pointed it out, but the person who made the drink simply printed the receipt and told me, “This is what you ordered,” without offering any solution or even acknowledging that a mistake might’ve happened.

I understand that errors can happen—maybe the cashier rang it in wrong—but the way it was handled felt dismissive and rude. I would have been happy to pay the difference to get the large I originally wanted, but I wasn’t even given the option. Instead, I was made to feel like I was in the wrong for...

5 stars for the drinks but the customer service was not it. Came in with my family of 5 and from the start we were being looked at by the staff in a weird manner as if we did not fit in for the setting or something, so definitely we did not feel welcomed.

Elderly Hispanic lady whom seemed like the lead(?) and the rest of the staff did not greet us nor thank us for our visit but did witnessed them being nice to the other customers in business attire. The elderly lady helped us in our transaction and seemed unwilling to sell the menu to us when asking questions like “what is the most popular drinks and stuff” all she had to say was “will it depends”. Someone obviously needs the “sell me this pen” sales 101 training.

When I paid for the transaction the lady walked away without saying thank you nor offering a receipt. Transaction took place today around...