Husband & I had breakfast here about 7:45 AM Tues 4/30/24. We’ve eaten here many times over the years when in Reno from the Bay Area. Love it. This early morning there were only about 4? 5? booths occupied when the waitress (slender attractive short-haired blond) sat us at a nice front booth. We placed our order - mine traditional Eggs Benedict. Meals were first delivered to 2 customers next to us who arrived after us. Okay. Then our meals came and my Eggs Benedict looked great. Cut into the egg, and it was hard boiled. So I kindly called over the waitress, and she was as surprised as I was, and she took my plate to correct it. After a few minutes, she came back with my plate and the hollandaise was a darker color with kinda lumps in it and it filled my plate full like gravy, messy. I thanked the waitress and dived in. My first bite and the hollandaise had a cheesy taste, not hollandaise, and it was cold. Refrigerated COLD. I kindly called over the waitress and told her this, and I asked her to put her finger on the tip of the sauce and she felt it was cold. She said something about she’s worked at many restaurants, and sometimes hollandaise comes out cold. REALLY???!! She asked if I wanted to have it heated up and I said yes. She took my plate over to the microwave and put it in. She pressed the button and let it run its course, checked the plate and then put it back in the microwave and hit the button again. I told my husband that the egg will be overcooked. She brought my plate back and at this point my husband was about fini with his breakfast. He asked to taste my hollandaise and agreed that it did not taste like hollandaise - it was cheesy and thick with small lumps which indicates curdling. Was this leftover from the fridge and not continuously whisked as hollandaise should be prepared or reheated? This was fridge reheat? I ate one egg which did run as a poached egg should, and then I flipped up the thin slices of the ham and saw that the English muffin was burnt from the griddle and tasted strongly of greasy grill. Nasty taste!!! There was also a vinegary aftertaste this stayed with me later. I could not believe this funky plate of food. I left most of it - couldn’t eat. I tipped the waitress five bucks which she took from my hand and apologized - saying “Peg’s hollandaise is a special sauce made with lemon” - my 2nd plate sauce did not taste of lemon. I feel that the cook was lax and slopped it up on the second plate on purpose. I think that the manager should know and the owner should definitely know this…what goes on when they’re not there. Please don’t let the cook tell you a story that we, the customers, are incorrect. Every other visit over years & years were amazing for us and friends that we have brought with us. I even asked the waitress if Peg’s had a new owner? There was only one cook there that morning, a younger middle-aged hispanic man and the single blond waitress who was holding down the fort. When my husband and I walked out, we both agreed that I should’ve just sent the $16 plate back, paid for my coffee and left. But again - we were in such shock as to how extremely terrible that food was. We will never eat there again. By the way it was my husband’s birthday.