Crystal Cove Midtown — Local services in Reno

Im going to try VERY hard to keep this short but I also want to share with you the details of my experience so that you may be properly warned. This woman-who turned out to be a "friend" of the actual shop owner for "25 years" has ZERO business working in the crystal industry. My 2 girls and I entered Crystal Cove and were immediately met with an irritated woman complaining of how badly she needed a break. But first, she BARKED at my 2 young girls to SHUT THE DOOR and then followed EVERY move I made, standing no more than a foot away, staring, not saying a word, as I browsed looking for Chrysocolla. She informed me that they did not carry this crystal but after looking around less than a minute I see a glass full of Chrysocolla on a shelf. Inquiring of its healing energies, her response was "I dunno" and walked away. One of my girls asked her why one spirit animal stone was $16 but the other was only $4. A question I too was curious to learn. She scoffed and said, "Cuz its bigger!" and then scoffed again. (Mind you, these 2 items were the exact same size: one a turtle, one a camel THE EXACT SAME SIZE.) She'd repeatedly glare at my kids, huff and follow it up by mumbling "hmph.....kids..". I see a small sign: "$10 for 5 stones" "$5 for 2 stones" and "$3 for one". I pick out 7. I also pick a $1 cord and a $3 cage for the stones. My girls each pick a $16 spirit animal. SOMEHOW this woman declares w/out skipping a beat, "A HUNDRED AND FIFTY NINE DOLLARS". $159. I ask her how she figured that comical price. She taps away at her calculater, BARKS at me to "HOLD ON" and keeps tapping away. I repeat back the order: 2 spirit animals. $32. A set of 7 stones. MThat's $15. $1 cord, $3 cage-she interupts me "That cage is $4!" I inform her that her little sign says "$3 for ALL wired cages" and she says, "WELL THE SIGNS WRONG!!!" Again I ask, how she came up with $159. She continues to tap away, ignoring my price explanation and at this point Im getting a little annoyed myself as shes refusing to listen and agree and allow me to pay her the correct amount. My younger daughter puts her hand on 3 of the stones and tries to explain to the woman, "these are $10..." the woman PUSHES her hand away from our stones the way you swat a fly and that was it for me. I quietly explain to the lady that the energy is off, negative, uncomfortable and that being charged $100 OVER the actual price is a bit much and she yells at me, "THAT WAS A MISTAKE!" as she continues tapping away on her little device. I tell her to go ahead and help her other customer and when she figures out how to get this order to the $159 she's trying so desperately to become, Ill come back. I turned and took my daughters hand and walked out the door. No regrets. I will HAPPILY choose another shop-one without the negative energy, drama and...

Truthfully this store has absolutely beautiful crystals but the employee I had the not so much of a privilege of hearing talk to the owner and then ended up having an encounter with once the owner left is the absolute most miserable attitude and vibe I've ever dealt with. She has ABSOLUTELY no knowledge of on crystal NOT ONE!!! How are you in a crystal store with that much negative energy and know nothing about what youre trying to sell? The owner needs a back bone it took me a couple of seconds to realize who was who with the way the older hag was talking . How do you speak to your boss that way? Then she has the audacity to bring it to me, a customer. Never making an announcement they're closing just a smart negative remark. Truthfully there's great vibes and crystals all around. Don't stop and shop here until the owner gets rid of the older negative body she has working in here.. I could be much uglier with how I felt while shopping here but the employee has that covered I'll let her be the reason...

I’m nearly 100% sure that the owner or whoever was working here on Tuesday, 2/15/22 tried to commit credit card fraud WITH MY CREDIT CARD. I suddenly get a notice of suspicious activity later in the evening and mind you — I have not used my card EXCEPT at established, credible places and it had been DAYS since using. The coincidence is WAY. TOO. ALIGNED.

Additionally, I’m giving this place 1 star because the lady didn’t know anything about the crystals! She literally said, “I don’t know the difference between the crystals but you can...