Panera Bread — Restaurant in Rohnert Park

I LOVE PANERA... always have. But this location is in need of some help if I am going to continue with my above statement. I know it's hard to find good help in customer service roles today, but my experiences at this site make me believe neglect is the expectation. I have lived in the area for almost 1.5 years and was excited to continue to have my favorite restaurant close to home. Within this short time 7, yes, the lucky number 7 has been the number of missed opportunities experienced. 3 times an item has been missed (half a soup, a bagel, and half sandwich), 1 entire entree (mac n cheese). My husband determined to never eat at this location again, I spoke with the manager. Instead of an apology, or even offering reimbursement (not that we wanted it, we just want what we order), he simply said "what is missing?" As if its the usual, went in the back prepared it, and handed it over without another word. So we parted. Now, a few months later, and pregnant, I'm craving some of my favorite foods from my once favorite restaurant. Hopeful we could move forward with time passed. Within 1 month, 3 more mix ups have occurred (a bowl of chicken broth presented when ordered chicken noodle soup. Literally just broth was poured in the bowl without chicken, noodles, or 1 veg), a half portion grilled cheese preswnted when ordered a full Chipotle chicken avocado melt, and a salad presented when soup was ordered. Panera corporate, please help this location. I love you as a healthier to-go option, but it's clear this is an ongoing issue that concerns me to be systemic. Our orders aren't large or complex, and just 2 people ordering 1 entree each....

I enjoy going to Panera because of the ease, the continious new food choices and that fact that there's something for everyone in my family. Since the pandemic I have been using Panera's drive thru service. They have always done a good job of having good service while keeping things safe. Sometimes the drive-thru is full but the weight isn't usually more than 20 minutes and sometimes the drive-thru is not full and that late is usually about 5 minutes. We recently tried Panera's version of the pizza and found it to be very tasty and delicious. We also like to try Panera's new desserts for cookies that they have per season. I really like the lemon cookie from the flip flop cookie. We also like their chocolate chip muffin type cookie. You should try it if you haven't before. Usually when my family goes we try to use the pick 2 item menus sometimes it doesn't work for us and we also have to get full item in use. We like the Fuji apple walnut chicken salad we like the mac and cheese we also like the steak sandwich, we like their desserts and the cookies. You should visit your...

I've come to this Panera multiple times and have never had an experience like this. I ordered online for rapid pick-up because I had $5 off from doing so. I placed the order at 11am to be picked up at 2:15 pm. That gives them 3 hours to be prepared for what is in my order. I get there at about 2:10 and I can hear them complaining about my order so I get up and ask what the problem is. They proceed to tell me there is no soup left for what I had ordered and that it ran out right before I placed the order at 11am. They have my cell number and my email and had THREE hours to figure out the problem. I got NO call, NO email and NO Panera! This is absolutely unacceptable customer service. If I were in a rush on my lunch break I would be way more livid than I already am. I am completely disappointed in the way they handled this order. HORRIBLE customer service and in no way was this...