It’s Boba Time - Rolling Hills Estates — Restaurant in Rolling Hills Estates

I had a frustrating experience at It’s Boba Time (27 Peninsula Center, Rolling Hills Estates, CA 90274) on Tuesday at 4:16 PM. I ordered the Valentine’s Day buy one get one free promotion, but it took almost 30 minutes to receive my drinks.

During that time, multiple customers who ordered in person after me including one with the exact same promotion got their drinks and left while I was still waiting. To be clear, these were not online orders; they placed their orders at the counter and received them before me.

I spoke to an employee about the delay, but nothing changed. There was no explanation, no urgency, and no effort to resolve the issue. I understand that things can get busy, but the lack of organization and fairness made this a frustrating experience. I hope management improves their service to ensure orders are handled properly.

Thank you for your response, Heather. I appreciate the apology and your willingness to make things right. However, I hope this serves as a reminder that every customer’s time matters. Waiting nearly 30 minutes while others who ordered after me received their drinks was frustrating, and better organization could have prevented that. I hope future customers have a smoother experience, and I encourage your team to ensure fairness in order fulfillment...

I reminded them I didn't want honey drizzle on my Acai bowl because im allergic to honey. They gave me attitude and said fine I got home took a spoonful and tasted the honey. I swelled up and went to the ER immediately. All I have to say is you better listen when a customer has a custom order because some of us have medical conditions, you can have them sent to the ER or worse. Boba time needs to learn how to train these young women and men how to handle customers because those attitudes were not it. Not happy definitely won't be...

There were a lot of people when me and my gf got there. Since they are very new here, I could tell the workers were still learning a bit, which makes sense. I ordered a large Roasted Milk Oolong w/out ice, which they first made as a small w/ ice, they remade it (which took another 5-10 minutes because of all the people). The guy who made it felt really bad about his mistakes and me waiting, so he gave us a complimentary macaroon. Overall very happy and will definitely be back to try other...