Summit Coffee Roswell — Restaurant in Roswell

Typically, my fiancé and I always have such a wonderful experience. Delicious drinks made by baristas with spectacular customer service skills. However, today was different.

We usually walk up the hill to this beautiful coffee shop and it’s always worth it. Today, we did the same and it was fairly busy (of course , it’s Saturday so this isn’t surprising). We didn’t mind waiting for our drinks at all because, well, it’s usually worth waiting for.

I didn’t love that my fiancés drink came out first just because was a simple cup of coffee as I’d like us to be able to drink together as part of the experience. I feel like if you have a long line of orders in front of you, take care of those first so that not everyone is drinking/finishing their drinks before others in the group (this could be a personal preference but I digress).

So, I did end up waiting around 15 ish minutes or so for my order (which again, I totally get the chaos of weekends). I asked for my drink to be iced and unfortunately, it was made hot. My fiancé approached the counter letting them know so that they could either remake it, or at the very minimum, give me a bigger cup of ice to poor it over.

Instead, the barista who made my order, walked away with my drink and started to drink it. I figured maybe she needed to take a minute and if my drink was being remade by the other barista, then I guess the mistake drink was not being wasted.

I watched as the other barista continued to prepare other orders for another 15 minutes. I sat there confused thinking that my drink would be remade instantly.

We walked to the main counter (not wanting a remade but wanting a refund) where you place your order and let the original barista know that we still hadn’t received our order but before we could even finish, she turned around and started talking this issue through with the other one (I don’t want to give away names).

I kept trying to interject their conversation to explain what I wanted and when I was finally able to get the words in, she told the owner that we wanted to “cancel the order” as if we were just being impatient, not the fact that she had already made the order, but just didn’t remake it. I feel like this shows the level of integrity of owning your mistakes. It was really disappointing.

I did correct her of the situation to the owner and he was very quick to fix the issue. He was extremely kind and thorough as he was trying to find our original order, unfortunately, he wasn’t even able to find it but did give us a gift card. He was super apologetic and we just want to say how much we appreciate his customer service.

This review is not meant to detour anyone away from coming here. Please do! It’s so relaxing and beautiful. The staff usually are absolutely wonderful and helpful. I think this was just a once off but this is also to just say hey, don’t be afraid to ask clarifying questions to make sure things are heard correctly. If you can, fix any errors with urgency. Own your mistakes, don’t use blaming language towards your customers. I was a server for years so I totally get it. Show yourself grace, take breaks when you need to, etc.

But yeah, like I said, we’ll be back because we love this place. It’s just those learning / teachable moments we need to take advantage of sometimes. Opportunities are always there to improve. Especially...

Summit Coffee is the newest coffee shop located in downtown Roswell, on the south side of Canton St/Atlanta St, very close to Roswell Mill. Summit is a North Carolina-based coffee shop and this is their first location in Georgia. The interiors have a contemporary artsy vibe, with a good amount of natural light provided by all the windows. I love the pop of color from the hexagon tiles near the front counter and the blush tiles near the fireplace. The fireplace makes for a truly cozy coffee shop! If you’re looking for coffee to-go or just in a hurry, ordering through their app was very simple, and it allows you to choose a pickup time frame. When I walked in I noticed a little shelf to the left of the regular line that says “mobile pickup”, and I stood there for about a minute, then someone brought my beverage over and placed it on the shelf, super convenient! I tried the Pumpkin Pie Latte hot and it was great. I noticed the price for a latte was a little more than some of the other coffee shops in the area, but there’s no upcharge for alternative milks like oat or almond. They serve and sell their own coffee beans, and I will certainly be picking up a bag in the future when I need to restock for the house. They also have other Summit merch items for sale at the shop. They have a pastry case with baked goods, and although I didn’t have time to try one, I most definitely will next time. Looks like they have beer and wine as well. Seating options are both inside and outside, and parking is behind the building, with a good amount of spots. I would visit Summit Coffee again, and see myself adding it to the list of places I meet up for coffee with my friends, great coffee and atmosphere, a lovely addition to...

i don’t know, if you guys need my opinion, but I just decided to share it. Don’t mean any disrespect. Everything in coffee is a matter of taste and personal preferences, so just check this coffee shop out - it’s worth it.

I went through the classic.

Espresso - in my opinion it was a little under extracted. Crema a little thinner than it’s supposed to be, little more exposed sourness,but overall - fine. 7/10.

Cappuccino. Seems like a choice of a milk for coffee is a little bit off. Less sweetness than I would love to feel from whole milk. Maybe it’s just in my taste. Texture of drink is good, latte art (it affects the taste) is good also. Baristas did their work just fine. 7,5/10.

I bought a pack of coffee and girls offered me free drip coffee to try. Now this is where I was pretty happy - drip is 9/10. Ethiopia is always good choice, sourness on the front, sweetness on the after taste, very gentle bitterness. I loved it.

Atmosphere is really nice there, baristas are friendly (even though I look like a caveman just woken up from the thousands of years of sleep). Interior is gorgeous and you can tell, people who did it - knew what they’re doing.

Overall rating - 8,5/10. Honestly, I’ll be there again 100%. Really nice coffee shop.

P.S. sorry for my rusty...