Saco House of Pizza — Restaurant in Saco

Regular customer for several years with weekly orders. Tonight we're told 45 minutes for delivery which is normal. After 1h 15m I call to check on the order. The gentlemen that answers is polite and looking for answers for me from the staff. In the background I hear a mouthy young girl hollering at him. Then I hear him say "I'm not telling him that, you tell him." She takes the phone and with attitude proceeds to tell me it's in route and will be there in 10 min (We live 10min away). Sure enough it shows up 10 minutes later, cold with a crushed box and cheese stuck to the top, fries and onion rings soggy like they've sat in a bag oh I don't know probably 45-60m. I inform the driver I'm not paying for this and that he can call and let them know if he wants and I would gladly explain why and send pictures. He's speechless. Couldn't give me a straight answer on how this happened. Finally I get out of him he only had it in his car 10-15 minutes so he confirms it sat at the restaurant waiting and that's the issue, not him. I immediately call the place to inform them I won't be paying for this. The young girl with attitude answers and tells me too bad that I have to pay, oh and if you haven't figured out yet, yes she is the owner's daughter. Unfortunately the great business her parents built up will be torn down overnight if she's ever left in charge. After we discuss at length she tells me the best she can do is cook us another one but we still have to pay. Why so I can wait another 1.5 hours for a ruined dinner??? I don't think so honey. Finally after over 10 minutes of discussion she apologizes. My wife nearly fell on the floor when she heard it because of how obstinate she was in her refusal to take any ownership or accountability for what happened. I informed her it was too late and that she should have apologized right away, we're done giving this place our business and we will pass the word. It's sad because the owners are great but apparently their daughter didn't inherit their skills for customer service or professionalism. STAY AWAY PEOPLE,...

I have been here about 6 times since I moved to Saco last March. I love it. I pretty much always get the chicken tender plate and my fiancé always gets some variety of pizza. He loves the pizza and I love the chicken. It never taste like old fry oil, which I hate, so that’s great. We have ordered take-out and also delivery and have never had a problem. When getting delivery, they advised of a time frame, and it was spot on. The food also arrives hot. I have read some reviews about horrible delivery service, and horrible food, but I have honestly never had that experience.

One time we ordered our usual, chix tenders, and pizza. I always sub fries for the onion rings. Once it got here I remembered we were out of ketchup. I am the type of person that always has to have some sort of dipping sauce, for everything, so needless to say, I was bummed I forgot to ask for it when I ordered, BUT to my surprise they provided me with everything I needed (including a bunch of ketchup) without having to ask for it. It’s the little things, ya know!? ;)

So, in conclusion I believe that they have definitely changed some things around from when those bad reviews were written. I would give it another chance. It’s very convenient, and who doesn’t love going to their local House of Pizza every once in awhile, am I right? I just ordered it now actually, hence the reason for remembering to write...

I didn’t want to believe the bad reviews, or believe my husband that there was a reason we stopped coming here. I was blinded by hunger.

I’ve lived in the area for 10 years, and we use to get Saco House of Pizza twice a month or so. Good food, fair prices.

Something happened around 2017ish. The prices went way up, and the service went way down.

Last night, I decided to tempt fate. I ordered online. The price was pretty reasonable compared to everything else nowadays, still expensive, but now everything is. At least they didn’t jack up their prices again.

The food took about 1.5 hours to get here, (I live less than a mile away, but whatever, everything takes forever in 2023). However, the order was wrong, which I take partial responsibility for not checking before the delivery driver drove away. I called them, and they were a bit apologetic and fairly nice about it. They did try to blame the delivery driver even thought the wrong food was in a bag with the correct receipt stapled onto it. They asked if I wanted the correct food, which yes, I did. It took at least another hour for the correct food to get here.

And the food was bad. I got a grilled chicken sub and the chicken was so dry and flavorless, and it looked like someone just dumped a pile of lettuce onto the sandwich and wrapped it up. So disappointed. Back...