Panda Express — Restaurant in Sacramento

There was a sign when you walked up to door that said 20% off sales today. I even took a picture of it. I was not greeted. There was hardly any food ready. The chicken egg rolls all looked burnt. The sesame chicken and orange chicken looked like it been sitting. They never smiled or even looked at me. The one lady took my son order then passed on to the cashier. She never even asked me my order and skipped to the next guy. The cashier asked is this all and I said no I'm ordering a plate. Then I was told I would have to wait 8 mins for the chow mein. When the chow main came out. The older lady skipped over me a 2nd time and filled another man order. That man walked into the bathroom and I finally put my plate order in. Then she said 1 more item. I said excuse me but I ordered 3 item plate. She said well what you want. I ordered my other 2 entrees and went to cashier. As I was getting cashed out I noticed she charged me for 3 plates. I SAID I only ordered 2 of the 3 item plates. The elderly lady then grabbed my bag looking mad and took the other plate out. I said thank you. The cashier apologized then rang me up. I said isn't today 20% off she said no thats for businesses. I said oh ok. I walked outside looked at the sign and all it said was Fundraiser for today 20%off sales. So I called the number on receipt asked for manager. The elderly lady got on phone I asked her about the 20% off sign she said no thats only to hold the door open. I asked her its only to hold the door open she said yes. I said but the sign isn't holding any door open its just by the entranceway. She said no its only hold the door open, I said your advertising 20% off and its not holding a door open I took a picture. She said is that all I said huh. She hung up. This is THE WORST SERVICE EVER. EVEN AFTER THE MISSED MY ORDER AND WERE SO RUDE. I STILL PAID FOR MY ORDER BUT WE WILL NEVER BE BACK. I AM GOING TO POST THIS ON YELP AND GOOGLE...WORST CUSTOMER SERVICE I'VE...

My bf & I walked in, before I went into the bathroom we made the order, I said we want teriyaki chicken, chicken string beans half rice & noodles family meal. After I came back from using the bathroom, the asian lady who was serving us skipped my bf and gave the chicken teriyaki we ordered to the dude behind my bf & then proceeded to tell us to wait for the next batch of chicken to be ready (which looked like it will take awhile till it was going to cook)when we was the one who got there before the guy behind us. My bf doesn’t like to cause a scene & that’s understandable like his not trying to spoil his whole life for a food order but not me because what! I started talking & asking them why that happened & the other lady was trying to apologize and trying to give us free drinks with cups in her hand to make up for it. I said No thank you, I paid for the drink I had already drunk in my hand then told them we taking our hard earned honest money and leaving. If I can give them 0 stars for how they us feel I would. I don’t know whether it was because of the color of our skin or because she just didn’t like her job. We never...

Food really is good, even if it's not made from scratch on site. It's very small inside w/tables for 2-3, has a couple bistro tables outside, however this is also where people wait in line or open the glass door to get in, so when busy, it can be evasive, or loud, people in line standing right there. That's not always the case, but this the city and it gets dusty/dirty being in the 18th Street Safeway parking lot with coming & going traffic at a constant. This location has many unhoused people, but that's just the reality of this city. This Safeway is so expensive, it's good for a few items; the prices are twice the normal "sky high" now so it's hard on anybody considered middle class and of course anything lower than that... I've seen people pushing shopping carts full to the top with food out the Safeway doors, and high tail it full speed down the road. Get a Bowl; $7-ish, Full Plate $10.00, Ice tea and soda do it yourself machine. Review seems bleak, but I like Panda's food, it's just the...