Cabanas Ice Cream & More — Restaurant in Saint Joseph

Edited:

The owner responded to the review and for now we are satisfied.

We do not request a refund and the willingness to correct the lack of communication and training their employees already seems enough to us.

You didn't find my card payment because I used my spouse’s card!!!!

Tks

HOW TO LOOSE CUSTOMERS OVER PENNIES

Like someone already said here: “Poor customer service, repeat customers: We are local, come here quite a bit and give recommendations to others. Really unfortunate. If only some business understood what the true value of respecting their customers really meant.”.

We live in St. Joseph and today my spouse and I ordered two ice creams. When we seated we realized that we hadn’t spoon. I asked two spoons to the attendant and she said that was $0,50 per spoon + tax. I was surprised but I paid them using a credit card on purpose (so what are they really going to put in their pocket after the card administrators’ fee?). HOW ARE YOU GOING TO CHARGE FOR SOMETHING THAT SHOULD COME STANDARD WITH MY ORDER. I saw several customers holding spoons and I was wondering if everyone paid for their spoons or was I the only idiot to pay. Or had they brought spoons from home.

I will never be coming back here again, that’s for sure.

@oinksdutchtreat New Buffalo you are the best. ❤️ @kilwins St. Joseph we are coming back, even with your queue on the...

We went in after a long hot day at the beach and at first there weren’t many people in line, and then while we waited for the people in front of us a massive crowd came in and suddenly they were packed and people were everywhere. It was a bit overwhelming and chaotic because we weren’t able to see all the flavors available and the staff seemed tired and over it all and just trying to rush us thru the line. Though, it didn’t feel like a line cause the line didn’t move - you ordered what you wanted and then just stood there until they handed you your ice cream. Which is why we couldn’t see all the flavors cause everyone was standing in the way.

In the end my daughter got herself a waffle cone with some chocolate flavor and loved it, my husband settled on a waffle cone with vanilla because he was feeling rushed and was having a hard time getting his questions answered, and I went with a cup with two different flavors in it. Sadly the bottom ice cream in my cup was already melting before it made it to my hands so it wasn’t very good when I got to it so I ended up throwing...

We visited after a beach day, attracted by the lively atmosphere and wide variety of ice cream options. The place was bustling and had a welcoming vibe initially.

However, our experience was marred by the service. The rotation system for serving customers was unclear, which led to some confusion. When we were finally helped by a young Filipino girl, her attitude was unfortunately disappointing from the start, when I asked “do we order here?” She engaged in conversation with a co-worker while we were ordering, which lead us to having to repeat our order; server even laughed with her colleague about the situation. This lack of professionalism left us unsatisfied.

While the atmosphere and ice cream selection were great, the poor customer service significantly detracted from our overall experience. We hope that management can address this issues to improve...