Jewelfire Diamond Center — Local services in Saint Joseph

This review comes late... however I was so shocked at the lack of customer service... I went in to get my diamond ring cleaned, I called prior to arrival to insure they did do cleaning, and when I arrived I was able to get my ring back right away which was nice. However... I waited all but 5 mins and when I ring was brought back it didn't look any different... I showed the lady who waited on me that it was still in fact not clean... then she insisted I go for a coffee and leave so they could clean it more... I told her I have no problem waiting... as trying to find a parking spot is difficult and I have a bad back so walking limits me... she seemed upset that I wanted to wait... I looked around at their pieces for about 10 mins and even inquired about purchasing some of their jewerly cleaner... but I felt like by then I was rushed out the door with still yet a dirty diamond... I then decided not to purchase anything as I was planning to... I will NOT be returning... a simple "hey, we are busy and we can get it back to you in (said time), I would've understood, but to shoo me out the door as soon as I place my wedding ring in their possession was a huge red flag... and to not give a flying crap about customer service as I was intending to spend money at this establishment was as I said...

Their Service is excellent, so five stars for being experts. They don't mind if you just stop in to look and research. I need another five stars to recognize the fun jewelry selection! The front cases glitter with the new, on-trend designer-made jewelry. I wanted five things in that area that ranged from under $100 to 11K, so awesome options for general gifting or big deal gifts (totally smiling at either idea). Then I browsed the estate jewels, and got inspired by the plain thin gold bands which I like to collect, previously worn, and the more subtle vintage diamonds. So, jewelry from every generation--this store is a true favorite. You can also have watch batteries done in short time. It's a nice experience, so back away from the keyboard for online purchases...

After 16 years of marriage, I was a lucky lady to pick out a new wedding ring set for Christmas. For years, McCoy Brothers have been our family's go-to for jewelry but understandably so due to COVID McCoys has been closed. Wanting to stay local, this took us to Jewelfire which is one good thing about COVID. I'm so happy we decided to stop in and take a look. The owners were present and helpful but Holly was outstanding. She's truly a nice person (and I dislike salespeople). She was patient, provided advice but didn't push me one way or the other, and asked the right questions. The ring was sized within a few days and available for pick up. My husband and I were surprised how much ring we were able to purchase for our budget! ...