Arempas

Normally, I absolutely love this place. I have been going consistently for roughly a year now, and have recommended this place to my friends, family and co-workers. But last night, I got the worst service I have EVER received from them. To begin, on Fridays and Saturdays, they are open until 3am. Well, after working until 12:30am, I saw that they were open and placed an online pick-up order for my boyfriend and I. I got one chicken empanada, one cheese empanada and one cheese and potato empanada. Grubhub told me that the order would be ready by 1:45am. So my boyfriend and I show up a little after 1:45am. And they hadn’t even started the order. We did not receive our food until 2:30am!!! Nearly an HOUR after we were told it would be ready. Now normally I am very understanding. I would have been fine with the wait, but our order was COMPLETELY wrong. We got a shredded beef empanada, and two cheese empanadas. Which was not at all what I ordered. They got 2/3rds of my order wrong. I know this probably was not intentional, and I understand everyone makes mistakes. But instead of apologizing and taking accountability for the delayed pickup time. They tried telling my boyfriend that we shouldn’t have ordered to pick up through Grubhub and we should have went on their website. If this company consistently experiences this issue with Grubhub, why do they continue to offer that type of ordering service? And when we went to order online, we hit “Place Pickup Order” and the FIRST option is Grubhub. Not their website. If you consistently experience issues with Grubhub then YOU as a business should completely remove that option. Not to mention, as someone who worked in the food industry. I know that restaurants can adjust and modify the waits for food on their Grubhub storefront. And the fact that you got our order wrong EVEN after my boyfriend SHOWED you what we ordered TWICE and placed the order online for you to print the receipt is just crazy to me. This whole experience was just so frustrating and really disheartening. So I am going to take a break and try some other places. I hope that they just completely remove Grubhub as an option and learn to properly promote their actual websites online ordering system. I also hope that they start to print out receipts so that they don’t keep getting orders wrong.