Twist Bar - Bistro - Social — Restaurant in Salt Lake City

It’s unfortunate that I have to post this review, especially since I thought issues were resolved and I was honestly impressed with how the owner (Kirk) handles things.. however, he offered a generous solution, then went ghost and hasn’t responded to me in 5 days. I had several issues when I went there last Tuesday, where my bill ended up being $55 higher than it should’ve been due to Kirk and his staff not being on the same page. Instead of charging $4 for our margaritas that were advertised as $4 for Twisted Tuesday, I was told they were $10 after we had already paid. I asked how the bill even got that high, because it didn’t make sense and I didn’t see an itemized receipt. I was told that the flier was wrong, the margaritas aren’t $4, and the owner is never on the same page with the bar and offers incorrect specials. That’s my fault?..

But then according to Kirk, it was the staff who were incorrect, as the margaritas ARE $4 on Tuesdays. I tipped our waitress $16 on an $80 bill, only to find out the next morning that there’s an automatic 20% gratuity charge on every bill. This wasn’t communicated, but apparently there’s a paper taped to the wall behind the bar inside.. we were seated outside. 🤦🏻‍♀️ So I actually tipped her $32 in total, when the bill itself shouldn’t have been more than $41 not counting tax or tip. I paid $96 for 4 “$4” margaritas and two meals ($12 and $13 each), which again, would be $41. Adding a $16 tip to that still would’ve only been $57.

Instead of leaving a negative review, I found Kirks email in the reviews and emailed him personally to discuss. Of course he was “sooo sorry” and “very upset.” He said he was going to refund my entire bill and give myself and my cousin two $50 gift cards for the inconvenience. I thanked him and told him no, I don’t need a full refund, as I did eat and drink at his establishment, and I asked about refunding half instead. It’s been 5 days and still no response. I sent a follow up email two days ago and nothing. He’s had plenty of time to respond to new reviews though. 🤷🏻‍♀️ It’s one thing to act like you care about customer satisfaction and making things right, but to actually act on it is another.

I’m also friends with one of the cocktail waitresses and was informed that he sent some communication out to them, saying there was a customer who was “very upset about her $4 margaritas not being $4 and now he HAS TO refund her entire bill in order for her to take down her 1 star review.” That’s odd, seeing as I hadn’t even left a review, I was very nice, and he’s the one who said he was going to refund my entire bill. I never even threatened a bad review. I told him I’d rather speak with him directly instead of leaving a review which is why I emailed him, but here we are. 🤷🏻‍♀️

I’m honestly so disgusted by how this situation has been handled. Not only is he lying and manipulating his customers, but he’s apparently doing the same to his staff. Take accountability and get YOUR staff on the same page as you, rather than placing the blame on your staff and offering refunds you aren’t going to follow through with. Keep your money and maybe put it towards some proper...

Twist Bar in Utah is a hidden gem that offers an unparalleled nightlife experience, combining exceptional cocktails, vibrant ambiance, and attentive service. Located in the heart of the city, this trendy establishment is a must-visit destination for those seeking a memorable evening filled with delicious drinks and an electric atmosphere.

Upon entering Twist Bar, you are immediately captivated by its chic and modern design. The sleek interior, stylish furnishings, and dimly lit ambiance create an intimate and sophisticated setting. The bar's attention to detail in decor and lighting sets the stage for an unforgettable evening.

The star of the show at Twist Bar is undoubtedly the impressive selection of cocktails. The talented mixologists craft a menu that showcases both classic favorites and innovative creations. Each drink is meticulously crafted with precision and flair, incorporating high-quality spirits, fresh ingredients, and artistic presentation. Whether you prefer a classic Old Fashioned or a unique signature cocktail, the bartenders at Twist Bar have a knack for creating libations that tantalize the taste buds and impress even the most discerning palates.

The attentive and knowledgeable staff at Twist Bar adds to the overall experience. They are well-versed in the menu and are more than happy to provide recommendations based on your preferences. The bartenders' expertise and passion shine through as they skillfully mix and pour drinks, often engaging in friendly conversation and adding a personal touch to the experience.

The lively and energetic atmosphere at Twist Bar is infectious. The carefully curated music playlist sets the mood, creating a vibrant ambiance that entices you to let loose and enjoy the night. Whether you choose to relax at the bar, mingle with friends in the lounge area, or dance the night away on the dance floor, the bar offers a dynamic and inclusive space that caters to a diverse crowd.

Twist Bar also hosts occasional live music performances and DJ sets, elevating the experience to new heights. These events infuse the venue with an extra dose of excitement and ensure that no two nights at Twist Bar are ever the same. The dance floor comes alive, and the energy in the room becomes electric as patrons come together to celebrate the night.

It's worth noting that Twist Bar's commitment to quality extends beyond its cocktails. The bar also offers a carefully curated selection of appetizers and small plates, perfect for complementing your drink of choice. From delectable sliders to mouthwatering charcuterie boards, the food menu provides tasty options to satisfy any late-night cravings.

In conclusion, Twist Bar in Utah stands out as a premier destination for those seeking a memorable night out. With its impressive cocktail selection, attentive service, and electric atmosphere, it sets the stage for unforgettable experiences. Whether you're looking for a romantic evening, a lively night with friends, or a place to dance the night away, Twist Bar exceeds expectations and delivers a nightlife experience that will leave a...

This is listed on the crowd sourced site “Bring Fido” as a great place to bring pets (with lots of supporting photos showing happy pups on site) but it is NOT dog friendly. They don’t allow dogs anywhere on the premises, not even outdoors. (See note below) Edited: I’ve (privately) reached out to the owner regarding his comment on my previous post, I’d really like to give this place a try. I’ll update if I hear anything more regarding their dog policy on the patio. (See update below) Edited: I really wanted to love this place! Their motto “safest place in Salt Lake City” is really a great message, unfortunately, after giving Twist another try (thanks to the owner reaching out after my first review) I am unable to. We went back and sat outside, server brought us our drinks and water for our pup. Then we ordered our food (BBQ tips and a shrimp pasta dish) and waited. A while later we were informed that there was no pasta ready and would we mind waiting. “Sure” we said and relaxed while enjoying our drinks. About 45 minutes later the chef came out and nicely apologized saying now that the pasta is ready, there actually isn’t any BBQ tips anywhere and that there was no prep completed and he was all alone. After several hours (and we were trying not to get frustrated with the waitstaff) we decided to eat somewhere else.

Ended up getting a microwave meal from Whole Foods. 🙃

Thanks Kirk for trying, just didn’t work out. It’s clear that everyone wanted for this to work out, but they weren’t prepared or able to make...