Hyatt Regency Salt Lake City — Hotel in Salt Lake City

This hotel has quite a few areas of improvement operationally.

My stay didn’t start off strong, this hotel apparently prioritizes walk ins on the day over guests who reserved in advance, but haven’t arrived yet. The app still showed I was upgraded to a king corner room as I boarded my flight, and 2 hours later when I got to the hotel, not only was my upgrade sold to someone else in that time, but the room type I originally booked was also unavailable, so I was automatically downgraded even further. In fact I was told there was not a single king room left in the entire property, so I took what was left, a 2 queen room.

As I was checking in, they said the hotel was almost completely sold out and they were selling a room to a walk in next to me, so I question had I arrived any later, would I have been walked from this property as a globalist, and I think the answer is yes.

It’s also unclear if the premium suites that were bookable in the app were still available or just not offered as a part of service recovery, since the app shows more rooms for sale than they apparently had available. A front desk manager did reach out to me the next morning and moved me to a standard suite for the remaining 2 nights of my stay, which was appreciated.

Throughout my stay I noticed quite a few minor inconveniences, but all together point to poor operational execution overall: After the whole fiasco at check in, the icing on the cake was that my key card didn’t work and I had to go back to get it fixed. I was also offered water during check in, but there wasn’t a single bottle of water to be found at the front desk. Luckily they ran to the market and grabbed me a bottle from there instead. I picked up a “clean” mug from the shelf in the regency club, it had a huge lipstick stain on the side of it and the inside had drink residue. The shower would occasionally emit what I can only describe as a jackhammer noise from the wall, which happened the 3 times on separate days that I used it. The HVAC system in my 2 queen room was incredibly loud, and I only realized it wasn’t just typically loud when the HVAC in my suite was silent. The mini fridge kept beeping on a regular interval, which got really annoying when I was working in the living room, so I had to unplug it for some peace. The glass door for the toilet would bang against the other side due to being misaligned. I received a weird call on the second day of my stay asking if I lost my phone, which I can only assume was meant for another guest, however they also addressed me by name.

The regency club offering at this hotel is very weak, even by low US standards. Breakfast consisted of the same 3 “hot” items every day: bacon, scrambled eggs, potatoes. I say “hot” because they were lukewarm at best, and pretty low quality. There’s also a few pastries, yogurt, fruit, but really not much else in terms of selection. The afternoon offering is even poorer, consisting of just donuts, and there’s no evening service since the club closes at 6pm. It seems like this was just a low cost, low effort attempt to meet brand requirements.

The standard suite also has surprisingly poor soundproofing, they unfortunately face the street and even 20 floors up, I could very clearly hear a street performer from the ground floor, along with the road noise. The temperature difference throughout the suite was quite stark too, I had both thermostats set to the same temperature with all doors open, but as I walked from the bedroom to the closet/hallway, to the entryway, to the living room, it alternated between normal, cold and hot.

I hope this property can and wants to improve, it’s in a pretty good location and is relatively new, so I’m surprised that it’s degraded so much in the short time that...

The Hyatt Regency Salt Lake City markets itself as a flagship downtown hotel, but it fails to deliver on even basic expectations for a property at its price point and brand positioning/||||Yes, the hotel is relatively new and located in a prime spot just blocks from Temple Square. The design is contemporary and attractive. Guest rooms are clean. ||||Rooms feel smaller than they should, thanks to poor use of space. The open-air closet barely accommodates two people with luggage. Wasted floor space could have been used for additional storage. Even the desk placement makes little sense. They could have put the desk against the floor-to-ceiling window. While the empty space by the window creates a few, it results in wasted space. Rooms on the highest floors have mountain views, but rooms on lower views are wholly or partially blocked by neighboring buildings.||||Service and amenities are where this hotel underperforms.||||At check-in, I was given no information about the gym, pool, or restaurants. I only discovered the sixth-floor restaurant by accident. There’s no welcome letter, no in-room directory, no printed material of any kind — not even a local tourism magazine. ||||For Hyatt top-level Globalists, recognition is nonexistent. No in-room amenity, no welcome letter, and upgrades are difficult if not impossible. Even getting staff to put you in a better non-suite room is challenging. The Regency Club lounge is embarrassingly inadequate: breakfast in the morning, cookies and crudités in the afternoon, and then it shuts down at 6 p.m. No evening service, no self-service, after-hours drinks — nothing. To make matters worse, the hotel sells access to non-elite guests, effectively monetizing mediocrity. I understand the hotel doesn't want to cannibalize its two restaurants and bars with guests eating and drinking for "free" but Hyatt globalists expect and deserve a better and more extensive club lounge offering. Likewise, guests paying for rooms with lounge access expect and deserve a better and more extensive club lounge offering. Hyatt’s competitors in the Salt Lake City market do better than the Hyatt Regency.||||In-room amenities are also lacking. Slippers and robes only by request. A bare-bones toiletry lineup. Also, housekeeping doesn't provide turndown service. These omissions may save the hotel money, but they erode the guest experience.||||Most of the staff that I saw and interacted with were young and well-intended. I think the issue may be training or management lacking experience at very good to excellent 4-star and 5-star properties. ||||From a guest perspective, if you're used to a Holiday Inn then the Hyatt Regency will be a nice hotel. While it's nicer than some the dumpy franchised Hyatt Regency properties, it's significantly below the Hyatt Regency and Grand Hyatt properties anywhere outside the USA. Hyatt manages this property. So, this isn't the case of a bad franchisee. ||||With improved service and improved amenities, the Hyatt Regency could easily be the best hotel in downtown Salt Lake City. Right now, it’s not even close.||||All things considered, compare rates against the nearby Marriott, Hilton and Le Meridien before booking the...

My wife and I checked in for two nights. We like to get away and relax for weekends and enjoy a king bed, room service, and relaxation, sadly, this was not the case, we left after the first night. The bed while being a king was very uncomfortable. It was not firm enough for back support. We both woke up with back pain and were unable to sleep most of the night. The pillows we're disappointing as well, they completely collapsed within 2 minutes of laying your head on them. You could hear people in the next room and in the hallway, we ordered room service for dinner, the coffee table that we had to eat on was the size of a large dinner plate there was not enough room to place both my wife and I's food and drink on the table and eat comfortably, one more lounge chair also would have been nice to have in the room there was plenty of room for it. We had to pull the desk chair to use while we tried to eat on the tiny table. For the price we paid for the city view Room 2403, the room should have been better appointed so people are able to relax when they're inside the room and to be comfortable if they want to eat in their room. We called the front desk in the morning. And told them the situation with the bed and asked if they had a solution. They said they have no solution other then to try a different bed in a different room but said all the beds were the same. They told us to come to the front desk. When we did I told the person at the front desk the name of the person that I talked to on the phone that told us to come to the front desk and they didn't know who that person was and didn't know anything about the situation, they said we would have to wait s few hours for a room to be ready to test the bed, They got a manager named Jan to listen to me tell the situation again, Jan offered no apology for the bad night and did not ask if there was anything she could to to help us she just looked at me condesending until i finished by saying I thought we were just gonna check out to which she replied dismissivly OK, we'll just refund your money for the second night. They refunded our second night and we left. I know different hotels are going have different firmness of beds and things like that. But when a a guest has an issue, You need to make them feel like you are hearing what they're saying and empathizing with the situation and offering whatever assistance you can to address the situation and make it better. that was not...