The Peery Salt Lake City Downtown, Tapestry Collection by Hilton — Hotel in Salt Lake City

After an exhausting 86-mile tow and two days waiting for a tire, we were hoping for a little comfort at The Perry Hotel, but unfortunately, it was nothing but more disappointment. The parking situation was an immediate hassle—self-serve parking in a city lot behind the hotel, costing an additional $25 per night. Not the warm welcome we were hoping for.

Upon arrival, the first thing we noticed the manager staring blankly at us from what appeared to be a hotel office window. It gave the place an unsettling vibe, but we checked in without incident, only to be told later that evening our dogs hadn't been paid for. Despite booking online with pets in mind, we paid for them right then. No big deal.

The room itself was extremely basic. It was tiny, and there was no microwave, fridge, or any of the usual amenities that make a stay more comfortable. The shower was oddly complicated to operate, and the entire room felt cramped and uninviting. To make matters worse, the hotel had a distinct, unpleasant smell that lingered throughout.

Check-out appeared to be smooth, and we received a breakfast voucher (additional charge) for the restaurant connected to the hotel. However, things took a turn for the worse after we left. About two hours later, we received an email claiming that our dogs "made a mess in the lobby" and "peed in the elevator." This was a blatant lie. The invoice showed the pet deposit ($75) and an additional $75 charge for the "mess." Our dogs are well-behaved, stayed in the room without incident, and we either carried them in and out of the hotel or dragged them to the exit. One of them was so eager to leave, it’s hard to believe they could have made such a mess. Mind you we stayed in the lobby for 30-40 mins after checkout waiting for our breakfast. The staff did not mention a "mess" to us at all. Nor did the other guests sitting in the lobby.

We attempted to reach the manager, Hector, twice to dispute his accusation, but he never answered or returned our calls. In the end, we had to call Hilton customer service to dispute the false charges. The "investigation" continues.

In short, The Perry Hotel failed to provide even the most basic level of comfort, and the dishonest charges afterward were the last straw. This experience left us frustrated and disappointed. We won’t be staying here again.

RESPONDING TO MANAGER:

The concern here appears to be directed at the manager, not the staff, as they were not the issue. The problem lies with you, the manager. Your assumption that we intended to sneak our dogs in is unfounded and unprofessional, falling short of the qualities expected from someone in your position.

I’m unsure how you think I would attempt to sneak in my pets when there is only one way in and out of the property. I carried them openly right past the front desk without any effort to conceal them. Also, now there’s an allegation of pet urine in the room? This is the first I’m hearing of it.

Regarding our booking, we attempted to secure a reservation through multiple platforms and ultimately booked via Hotels.com. When we discovered there was an issue with payment—only after visiting the front desk to inquire about breakfast—we promptly addressed the matter and paid without hesitation.

What’s truly troubling is your behavior. I have never encountered a manager who behaves with such dishonesty, unprofessionalism, and disrespect. Furthermore, none of these issues were mentioned at checkout, yet charges were applied afterward without any clear explanation. Despite numerous attempts to contact you directly for clarification, you have avoided all communication except for responses like this. This approach is unacceptable.

It seems all guests with pets are expected to walk right up to the desk and personally introduce their pets to the staff? Or is it more common for one person to handle check-in while the help manage belongings, including the pets? It’s safe to say not everyone with pets operates the same way. Thank you for confirming what the “guy” was watching out the window. Original...

My wife and I had a weekend staycation in downtown SLC to celebrate our anniversary. There are a lot of things to like about Peery, some things to be mildly bothered by, and a couple that were pretty bad. In fairness, some of those things were not the hotel's fault. Some were.

We had a standard king room.

The Good:

The location is reasonably central and walkable to most downtown restaurants, bars, theaters, City Creek, etc. The attached restaurants are okay to pretty good. We didn't eat at Christopher's this time, but I've been there in the past. It's nice, but very expensive. I think there are better options that aren't terribly far away. We happened to be there for the opening of Spritz! (one of the two attached bars) and it was lovely. I had a really nice time hanging out with the people working there. We kept meaning to try the tequila bar on the other side of the lobby, but just never got around to it.

The bed is comfy. The room was clean. My wife dropped her ring and had to crawl on hands and knees to find it, and she commented on how clean it was, even under the bed. The tiny bathroom was also clean, the shower had good water pressure, plenty of hot water, and the drain didn't back up. Those things are important to us.

The place itself is a really cool old hotel. I guess it's supposedly haunted, but that isn't something I take seriously. Overall, a really beautiful place.

The Meh:

The pillows are pretty bad. I suppose some people like really soft fluffy pillows that smash down to nothing as soon as you lie on them. I do not. Even with two stacked on top of each other, there wasn't much in the way of padding or support. (More on this later.)

The TV is MASSIVE for as small as the room is. We don't go to hotels to watch TV, but the couple of times I turned it on while we were getting ready to go anywhere, it's just too much. Americans love huge TVs, though, so what I think is dumb might be a benefit to others.

As mentioned, the bathroom is tiny, which isn't really a problem other than the toilet is in the way of the shower door opening fully. There was also a small vanity in the room, with a pedestal sink and a mirror. There was no full length mirror in the room. It's all fine, and completely appropriate for the age of the hotel, but could be an issue for some.

There is nowhere in the room to sit, except for an office chair at a desk. Which is fine, unless you want to spend a bunch of time hanging out in the room. Maybe watching the gigantic TV.

Eggsburg, attached to the lobby, was very crowded, and the food was just okay. The poached eggs on my Benedict were basically hardboiled. Not the Peery's fault, but worth mentioning anyway.

The Pretty Bad:

Our room was on the 2nd floor and overlooked a public parking lot on the north side of the hotel. It serves as parking for many bars and clubs in the area. Lots of loud people, loud music, revving engines, motorcycles, fart-can exhaust... I used one of my inadequate pillows to try to cover my head, but then it was uncomfortable and loud. If you stay here, I'd advise asking for a room that doesn't overlook that parking lot. Or don't plan on sleeping before 2am. Simply unacceptable. Especially at $350 a night. (Which I think was more than average for Peery, as we found out the Kilby Block Party was the same weekend, and had downtown a mess basically everywhere.)

The AC in the room is loud. Which is okay when it's on, as it creates a nice bit of white noise and helped drown out some of the parking lot night club noise. But it kicks on and off all night. When it's off, the room heats up pretty quickly, so it's hard to get comfortable as you're either too hot or too cold, depending. I couldn't find a thermostat or any other way to have stay on all night.

Final thoughts:

Overall, Peery is a reasonably cool old hotel with some nice modern flourishes, and some things that just come with the territory of old hotels. I don't know that we will be back, though. For $730 for two nights, I've had much more satisfactory experiences with fewer...

There are no words for how terrible our experience was, but I will try. They say this place is haunted, and I can confirm that the desk agents are basically corpses and that the manager, “Garrett” is a phantom.||We booked through Expedia, as I often do, as. I enjoy staying at a variety of property types for different trips and receive loyalty rewards through them. I would like to take this moment to say that telling a customer that it is their fault for booking third party (The supervisor “Jessica” told us this) is TOTALLY unacceptable. These are two large corporations that have chosen to work together; it is not for the customer to mediate.||I traveled from Tahoe to Salt Lake to visit my husband. He is working on the power grid there, doing 80-hour weeks and had not seen our family in 2 months. I chose the property because it looked like a unique and elegant place to relax and enjoy some much-needed time together as well as a brief furlough for him.|When we arrived, “Blake” pulled up our reservation and let us know that they could see the hotel reservation and that it was paid, but because of a computer issue with transferring the funds from Expedia, we would be expected to resolve this prior to getting our room key.|Having just reunited after a long absence, we spent our first 30 to 60 minutes on the phone with Expedia. As it turned out, we were on hold while they try to reach the front desk. The lobby was empty, and “Blake,” apparently locked into a trance as he communed with the dead, was not picking up. When he finally did, I listened as he confirmed the email and they sent further proof of my payment. Once he was off the phone with Expedia, we checked in to see what was going to happen. He asked for a card and said it would not be charged while things were settled with Expedia. Tired and defeated, we gave him a card to hold, and set off with our cards to the wrong room. Yes, we had booked a large room with a king bed and small seating area, but were ushered to a room where you could touch the walls from either side of the bed. When we told him, he did put us into a suite, but it was still confusing because it was not the room we had booked.|We made it to our dinner reservation, and as we were enjoying a lovely meal, my husband received notification from Wells Fargo that “Blake” had, indeed, run our card for the stay.||Fast forward two days, multiple zombie desk agents, and many references to a phantom manager who could never be produced, the situation was never resolved. In the week since I returned home, Expedia has tried to reach them and had no answer, Hilton corporate gave me the “direct number to the manager,” which was a disconnected Verizon number, and I’m honestly so frustrated that if I read in the newspaper that the entire hotel was destroyed by a natural disaster, I still don’t think I’d feel vindicated. Do not book here. Do not book third-party, do not book...