Salt Lake City Marriott City Center — Hotel in Salt Lake City

DO NOT USE.

To whom it may concern at Marriott Salt Lake City and Marriotts in general. March 29, 2025.

Here is feedback on the Marriott Salt Lake City Center regarding a stay scheduled for March 23-25, 2025. As the two rooms of our party were evicted the afternoon of March 24, the actual stay was March 23-24.

My wife and I were in one room. Her daughter, son-in-law, and grandson were in the other room. We had dogs and both rooms were dog-friendly. They were on opposite sides of a storage room/closet.

The trouble started the first night, March 23. Throughout the night, people would use the service room/closet adjacent to our room, slamming the door. This woke up our dogs, leading them to bark. There is no need for door slamming by your people, especially at night, especially in an area of dog-friendly rooms.

On March 24, we left the room approximately 10 am. At about 3 pm, my step-daughter received a text, saying that there had been several complaints about dog barking. We returned to the hotel. We were informed that we had 30 minutes to vacate the premises.

They said we had not reported dogs at check-in and that if we had there was a policy of dogs not being left in the room unattended. We don’t remember if we did report the dogs; they didn’t ask. When some of us stayed at the same hotel in June last year, we certainly did report the dogs and were not told of any such policy. The website says nothing about prohibiting unattended dogs; if it did, we would not have booked the rooms.

Regarding the eviction: There was no warning. There was no notification of us after the first complaint. There was no chance to fix things.

If they had notified us after the first complaint, we would have returned to the hotel and I'd have stayed in the room. The main purpose of the trip was the hockey game the evening of March 24. Rather than have the dogs cause more trouble I’d have stayed while the other four attended the evening game. But, no warning, no notification, only direct escalation to eviction.

It is obvious what happened during the day – the same door slamming that set off the dogs during the night.

We went to our rooms and found that our keys did not work. Security had de-activated them. Naturally, the dogs heard us in the hall. And barked the entire time while two of us went back downstairs to get security to let us into the room.

Sending us to the rooms when they knew the keys would not work was counterproductive and rude. It guaranteed that we'd go to the rooms, the dogs would hear us and bark, while we went back to get security. You want dogs quiet and us to leave? This stunt was doubly counterproductive – it caused more barking and it delayed our departure. It was clearly intended to maximize the unpleasantness of the eviction.

We removed ourselves as quickly as possible. My wife and I gave up on the trip and drove home to Idaho Falls, Idaho. The rest found another hotel and enjoyed the game.

I’ve stayed at countless hotels in 41 countries, including Marriotts in many of them. I will now avoid staying at Marriotts.

This was the most unpleasant experience I've had at a hotel since 1986 - the huge incompetent and inconvenient hotel off Red Square in Moscow during the USSR, the Rossiya. No such thing as good service or good anything.

I’m quite sorry that our dogs in one room caused a problem; no evidence and no report of the mellower dogs in the other room causing trouble.

I’m more sorry that we were not given a chance to rectify the problem as soon as it came to your attention, decreasing the number of complaints you received.

I’m even more sorry we had such an unpleasant experience and got evicted.

Don’t worry, we won’t return to that hotel and, if practical, any...

I just checked into this hotel an hour ago and I’ve already encountered the worst customer service by two different people. So much so I’m writing this review before even giving them a chance to make things right. That’s how disappointed I am. First, I checked in at the front desk and I had questions regarding a giftcard. Prior to today, I called the hotel to ask them how to go about applying my giftcard to the stay and they advised me I would give it to them when I check in. So here I am checking in and asking the woman at the front desk if she needs the giftcard. She answered me in a very condescending tone and told me I can use it at check out. I said okay great, I have another question regarding the giftcard. She then interrupted me and said I can use the giftcard at checkout. I guess she thought I didn’t hear her the first time…. I said “okay awesome! I was told to give it to you when I check in but my question is I’ve already pre paid for my room, do you credit me back at check out then so I can use the giftcard? She again, in the annoyed and condescending tone said you use the giftcard at check out. Apparently it’s not okay to ask questions about Marriott giftcards at Marriott hotels. After checking in, I brushed off the first rude employee and got settled in my room. I decided to order room service. I have two teenage girls with me and they are hungry so I call customer service to order food and have it delivered to the room. Again, as I’m ordering the woman sounds annoyed and disinterested at taking my order by responding with “yep” after everything I order. It would be fine if her tone was kind and friendly. Her tone and voice literally sounds disinterested on purpose so you know as the customer she does not give a crap about your order. Then at the end of the order the woman taking my order asked me how many people will be dining. I said what was that? I simply did not hear her. She said in a condescending and rude tone how many people 2, 5, 6, 7? I ordered two kids meals so why she’s shouting random numbers at this point is beyond me. I was confused and because she was being nasty I said “I’ve ordered two meals, obviously two people are eating.” She then says well you needed to ask me how many people the pot of hot chocolate serves in a smart ass tone (the menu literally says ‘pot of hot chocolate’ and doesn’t show how many people it serves), as if I’m dumb because I had to ask a question. She asks if I need anything else and I go to answer with “Yes, what is your name?” Because I’m pretty pissed at this point. She hangs up while I’m mid sentence. I then call back and get a guy who answers, I try to explain to him my experiences and frustrations since he tells me he’s a manager. He told me there are a lot of employees and he has no idea who took my food order and expressed that his staff might be stressed. I will never stay at a Marriott again because of this single 2 hour experience with two different employees back to back. We just got our food and the hot cocoa is hot water with a sprinkle of chocolate. Worst hotel I’ve ever stayed in. Should have stayed at The Grand...

The Salt Lake City Marriott City Center sits in a prime location adjacent to Gallivan Plaza, perfect if you wish to hear live music while wondering where your front desk associate might be. Arriving around midnight, I discovered the lobby was beautifully empty, with neither bell staff nor a front desk associate in sight. Just as I began composing a love letter to the Ambassador Service line, a staff member materialized, efficiently checked me in, and kindly explained the hotel’s features—if only they could have explained where they had been.||Rooms: Fresh, Mostly||The hotel is older, but the rooms have received thoughtful updates, including new furniture, fresh flooring, drawer-style fridges, and sleek walk-in showers with full sliding doors. The effect is brighter and more elegant than your average mainline Marriott, but for the waterlogged bathroom door that seems to have missed its eviction notice during the renovation. Streaming on the standard Marriott TV system is seamless, a small but appreciated mercy after a long travel day.||Ambassador Status: A Study in Modesty||Despite Ambassador status, there was no upgrade—not even to a corner room. Consider it a lesson in humility, or perhaps a reminder that upgrades in Salt Lake City are as elusive as a cocktail after 11 pm.||M Club: More Theoretical Than Practical||There is, technically, an M Club tucked into a quiet first-floor corner, but it closes at noon on Friday and doesn’t reopen until 5 pm on Sunday, leaving you plenty of time to admire the locked door while contemplating the deeper meaning of Bonvoy loyalty.||And yes, I do mean locked. Unlike properties that allow elites to grab a cold drink or use the coffee machine during off-hours, this lounge is entirely off-limits for the entire weekend—a policy that feels a touch more punitive than practical.||When I was finally allowed in, I found a pleasant, relaxing space with a decent spread of snacks and desserts alongside a well-stocked fridge of soft drinks. It’s a nice enough lounge—provided your visit falls within its somewhat monastic schedule.||Breakfast: The Hotel’s Saving Grace||Breakfast here is a genuine highlight, featuring a well-stocked, fresh buffet and eggs cooked to order. My omelet was fluffy and properly done, accompanied by especially friendly, accommodating service. There is a coffee bar at the foot of the restaurant and a real bar nearby—though, being Salt Lake City, the latter turns into a pumpkin promptly at 11 pm.||Other Practicalities||Note that the driveway is at basement level, with the lobby one level up. An elevator near the front desk and luggage carts in the lower vestibule make navigating this quirk easy enough, provided you’re awake enough to find them.||Finally, for those navigating Marriott’s naming labyrinth: this is the Marriott closest to the business district, sparing you a mistaken drive across town to the wrong “Salt...