Krua Thai Restaurant — Restaurant in Salt Lake City

I usually don’t write reviews like this, but I witnessed something tonight that I feel needs to be shared—because the server truly deserves support.

A group of Indian customers came in about 30 minutes before closing—the latest that the restaurant can accept new tables. The staff still seated them and gave them full service without rushing them.

At the end, the server let them know that an 18% automatic gratuity was added—which is standard for parties of 5 or more. Most of the group members was fine with it, but one person argued that since they were splitting the bill into smaller checks, the auto-grat shouldn’t apply. The server calmly explained that since they came in together and sat as one party, the restaurant has the right to include it.

Rather than understanding, that guest got upset and refused to pay. The server remained calm and professional, simply doing her job and following policy.

What made it worse—before that, the same group asked for 3 free Thai iced teas in exchange for writing a 5-star review. When the server politely asked to check the reviews first, they insisted they had already done it and said “no need to check.” But when the server said she had to verify it, only then did they actually write the reviews on the spot—meaning they lied and tried to take advantage of her kindness.

I looked it up afterward, and according to Utah Admin. Code R865‑19S‑94, restaurants can legally apply automatic gratuity for large parties—even if the bill is split. It’s treated as a mandatory service charge under Utah law, not an optional tip.

The server was 100% in the right and handled everything with patience and professionalism. It’s upsetting to see customers try to manipulate the situation, lie about reviews, and refuse to pay what they owe.

Please treat service workers with respect. And definitely tip your servers—especially the ones who are still taking care of you late at night with a...

This place is wild! I gave the atmosphere 5 stars simply because it's so strange I will never forget it. It was a massive transformer, antler chandeliers, a colorful led map of the world, a Christmas tree (its almost May), skiing pictures, eagle pictures, and vintage furniture.

The service was excellent. Our server was extremely kind and I don't think my water glass ever emptied. The food came out very quickly as well.

Food! Wow! I loved the menus. They are filled with beautiful professional food photography. And the pictures line up perfectly with the description of each dish. I'm a very visual person and I thought it was helpful and informative.

We tired two apps. The potstickets and the Bumblebee wings. Both were delicious! I think I enjoy the pot stickers more. However the honey glaze on the chicken wings was very good.

Main courses: we got drunken noodles, breath of sun stir fry, and massaman curry. All dishes tasted absolutely fantastic.

Dessert: mago and strawberry sticky rice!!!! One of us is actually allergic to mango so having a different option absolutely made her day. The rice was perfectly sweet and it was so fresh it was hot! The mango flavor blends wonderfuly with the sweet rice. The strawberry had a very contrasting pop of flavor against the sweet rice. I enjoyed both but I think the classic mango was my favorite.

Krua Thai quickly took first place on my favorites list. I will certainly be going back and recommending it to...

Curry was good. Mango with sticky rice they made different cuz they did not have the one I asked for they didn’t call me to tell me so I could cancel if one thing I don’t like is people taking decisions for me taking money from me and give me something different. Mango was good the rice they did it different not what I asked for. Service not good they charged me tips on my food to go so poor the bosses that can’t afford to pay their employees shame on them! This tips is only when someone when the extra mile and it was done by wealthy people to the people on service by gratitude for doing extra efforts this food was to go honestly it makes me MAD that some restaurant are doing this kind of shame action !!!! Fraud!! Stealing shame on them!! Tips is NOT A LAW if it is SHOW ME where the LAW obligates customers to give tips BY FORCE . If the business want to force customers to PAY tips they need to WRITE it on a big sign or something so us as customers have the right to do business or not with you guys! Never again will buy here neither my friends and family just don’t like people to steal from me cuz I work on customer service I don’t ask anyone for tips because I get a salary $ 19 per hour if people tips me is cuz I gave great service but never felt or demand tips by force...