We were their last night and the waitress has the most disrespectful waitress I ever met. We waited on our party and she was upset because we told her we wanted to wait then she never came back because we told her we were waiting, then when our party all showed I asked her what kind of a steak was it she replied a steak...then I explained I new it was a steak but I talking about the cut so I had to give her an example like ribeye and so forth then we also asked about the chicken again she replied it was chicken..never said it was fried, breaded, roasted or anything just "Chicken" but before our party came 3 of us finally ordered we asked her if she could please just leave the menus for the other 2 and she said no and took them I was shocked, then the check came we of course paid and she right away came to look at the ck I guess to see if she was getting a tip.. my children are waiters and waitresses they felt it was very disrespectful to do that since we were still sitting and finishing up our drinks, then she came back again after my son went for the car to pick me up and she came back to get the ck that was already paid and my daughter said we would prefer for you to get it when we are leaving and she looked at her said "No" and pushed the glasses forward and smacked my daughter's hand off the check and snatched it up! I normally say something but felt I would talk to corporate my kids felt she didn't deserve a tip so left none but since I know the struggle of waitresses I went ahead and left a $10 dollar bill on the table so she didn't have to claim it since it's cash, but the sad part is I'm a very good tipper and I would of given her $25 on our $139 dollar bill if she would of been a better person let alone a waitress my 1st time their and my last I observed her with others she was cheerful and kind and I never pull the race card but this time I will say we were the only minorities in their and her only minority family so it made me wonder if she had an issue with people for what ever reason and to top it off my steak had no flavor and was very bloody and I don't eat my steak that way my son asked to to please take it back for me and she got upset over it...to be honest I brought it home for the dogs because I wasn't sure if I could trust her a horrible 1st time and last time experience and we are really easy going people so I couldn't understand her issues with us. And I never post bad reviews but here I am with my 1st in all...
Read moreShocked by the managers unprofessionalism and rudeness to customers. On Saturday evening my husband and I were walking our dog in the area and decided to stop and try some drinks and food here- they had a big patio with a sign saying dogs welcome. My husband went in the gate with our dog while I went inside to notify the host. When I got there the manager was at the host stand and immediately started being very rude about us sitting on the patio since he “only had one server out there” and we “sat ourselves”. I’ve worked at restaurants for years and know how annoying it is when a table seats themselves but since we had a dog there was quite literally no where else we could have sat. There was also no one waiting to be seated so we didn’t jump the queue or anything like that. If his only server on the patio was slammed he could have easily communicated that with us and we would’ve told him it was totally fine for us to wait as long as needed to get service, But again, because we had our dog with us we clearly could not wait in the hostess seating area so I did not think it would be a big issue for us to wait on the patio with our dog. (Also, terrible management to only have one server on a large patio on a warm Saturday night when everyone is going to want to sit outside..) Between the hostess stand and leading me to a table on the patio he probably made 10 passive aggressive (or straight up aggressive) remarks to me about how I was so out of line for coming to the patio with our dog- by the time I sat down I was absolutely shocked by how he had just talked to me, ESPECIALLY as the manager. The real kicker came when my husband walked past him to get to the table I was sat at and overheard him talking shit about me/us to a server!!! We got up and left immediately and will not be returning. I can understand that maybe the way we went about finding a seat was annoying for him, but never in my life have I felt such unprofessionalism and disrespect coming directly from a managers mouth. As a manager it should have been his duty to make us feel welcomed, and could have even explained to us in a kind way how we could have approached the situation differently. If I was the owner I would be appalled and embarrassed by his actions-this man did not exhibit any managerial qualities and his behavior towards guests needs to be looked at by...
Read moreMy partner and I live in Sugar House, walking distance to Wasatch Brew Pub, now Corner Brew Pub. We decided to check it out for the first time tonight, but I had to email management about our experience because it was so terrible we won’t be back. They didn't respond at all, so I'm posting the email here:
We had Stephen with the facial hair for our server tonight 5/9/25, and it’s some of the worst service I’ve ever had since moving to Utah, right in my own neighborhood.
Stephen started off very curt, with no greeting. He did not offer us a cocktail menu or beer menu, we had to look it up on our phones. We were there for a couple of drinks, meaning we wanted to take our time and enjoy the patio.
He spoke to us that one time to bring our drinks, then left us alone until my husband was done with his meal. He did not make sure I had silverware for my salad, I had to get up and get this from the stand located outside the patio door. When he came back to the table later, he looked puzzled and asked if we had silverware, because he noticed that only I did. I informed him I got my own and he mumbled “Sorry” as he walked away.
He didn’t come back except for asking us twice if we were ready to leave, if he could get me a box, before I finally said “You can get me a box if you’re ready for us to leave.” He said, “Cool” and walked away. My salad wasn’t even half finished.
Even more annoying, the $15 cocktails we both bought were not even half finished as he asked us to get a box to go. We had to chug them.
The patio was NOT full at all, still several tables in his section he could have filled instead of rushing us out.
I’ve never felt the need to contact management as soon as we left a restaurant before. We paid $75 to get our own silverware and be ignored until he asked if we’re ready to leave three times. Next time we’ll go to Hopkins...
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