Del Taco — Restaurant in San Diego

I don't usually go for fast food; it's often not very good. But I was pretty hungry and needed something quick before work, so I recently decided to give Del Taco a try for the first time. Their breakfast menu caught my eye, and I was curious to see what they had to offer. I ordered the breakfast wrap with carne asada. When I got to the window, the employee (I think her name was Adrian, that's what is on the receipt) asked if I wanted salsa. I asked if the salsa had cilantro in it, and she honestly told me she wasn't sure, as the packaging only listed "spices." Then she asked if I knew the wrap had cilantro, and that's when I explained that I was allergic. She was incredibly kind and understanding, and immediately offered to have the wrap remade without it. I was so grateful for her willingness to go above and beyond! The wrap itself was delicious! Not only was the carne asada tender and perfectly seasoned, and the eggs cooked just the way I like them (nice and dry), but all the ingredients tasted really fresh. Although I went through the drive-thru, the restaurant appeared clean and well-maintained from what I could see. I'm still not sure about the salsa situation (apparently the "spices" are a closely guarded secret!), but I'll definitely be back to try other things on the menu. I'll be sure to do some more research on the food ingredients before my next visit so I don't have to trouble them with remaking my order – I hate doing that! It would be helpful if Del Taco was more upfront about the ingredients in their salsa, especially for people with food allergies. Overall, I was really impressed with my first Del Taco experience. The food was good, but what truly stood out was the exceptional customer service. Adrian's kindness and helpfulness turned a potential disaster into a very positive experience. I would definitely recommend Del Taco to others, especially...

Bad customer service, the drive thru is extremely slow waited half hour one time, the new manager is way too controlling and strict in absolutely everything.

They don’t even honor if your military. Did you even know you get a discount?? A worker That I rarely see that I wish would be there when I go there saw my military debit card and pointed it out and I didn’t know that and the Other workers including the manager never said that were offered a discount and I’ve been coming here a few years now.

The change kathys doing to the place from old management is really bad. And they don’t recognize or appreciate loyal repeat customers. she is really stingy and cheap. Example I forgot to order some ranch just a side of ranch at the already paid for my full meal and I said can I get a side of ranch thinking since one I’m a loyal repeat Customer and it’s like a hassle to charge Your debit card or a separate transaction for so low for Just for a side of ranch just give it to me especially I am in a drive thru Going to hold it For only $.54 and I knew she was going to do that and I had the change already ready because I That type of person I want to squeeze every last penny from you. Just going to be cheap and not just give it to me like most places would It’s a condiment Smh.

I only go to that location because I live downtown and it’s the Closest one and I shouldn’t have to go to different location go out of my way because the customer service should be on point From the start and stuff it’s just fast food but however it’s not and it says every single time and I’m getting extremely irritated after all they do At least get the order right they mess my order up multiple times that’s why you always need to check the bag before you drive off but I probably won’t go there again I’m done with it that particular location I love Del taco but not...

TODAY MY FRIEND BROUGHT ME 4 BEEF SOFT TACOS, BECAUSETHEY ARE THE ONLY ITEM I LIKE .

I HAVE TO SAY I AM STILL DISAPPOINTED BECAUSE 2 OUT OF 13 TIMES ( I Don't Know How Many Times I Have Actually Visited.) EVERY TIME MY ORDER HAD A MISTAKE. MY VERY FIRST ORDER WAS 12 SOFT TACOS, I THEN RECEIVED 12 HARD SHELL, I had to wait for my order to be remade.

I JUST RECEIVED MY 4 soft tacos and I'm starving!!!

I OPEN THE FIRST TACO, AND WHAT I SEE IS NOTHING, MY FOOD IS ONLY:

A》 1 SOFT TACO

B》 NO BEEF, IT'S LESS THAN A SPOONFUL of peanut butter.

C》 THE CHEESE IS AT ONE END.

D》 THE TACO ONLY HAS LETTUCE.

The other 3 soft beef tacos,look alright. I keep having an issue with the tacos because I either want to eat the food or I just want my money back. I didn't know that I would have to be there and make sure I can eat anything.

I DON'T WANT TO GO FIND SOMETHING ELSE TO REPLACE MY SOFT TACOS, I DON'T KNOW WHAT I CAN DO TO MAKE YOU GUYS UNDERSTAND. Everytime my friend and I have visited this location, we are always having to make sure that our orders are not being ignored OR we are ordering more food to go so we don't miss work or classes, just because we're still hungry.

I KNOW THAT WORKING AT A FAST FOOD RESTAURANT IS DIFFICULT, AND I HAVE ACTUALLY WORKED FOR A COUPLE OF RESTAURANTS. THEY NEED A BETTER MANAGEMENT TEAM MEMBERS AND EMPLOYEES WHO UNDERSTAND WHAT EACH OF THEIR JOBS DESCRIPTIONS MEAN AND KNOW HOW TO COMMUNICATE WITH EVERYONE.

I don't know how to explain it in a nice way, but you guys need to get new management, and really need to get better training material for...