Five Guys — Restaurant in San Diego

Today's experience at five guys made me feel like I was in a cartoon--and not in a good way. All we ordered was one regular fry, for $7.29, no burgers or anything that would take a long time to cook. We ordered at 1:17, and by 1:35 we hadn't heard anything. We asked about our order, to which they said they hadn't even started. Mind you, the restaurant was relatively empty there were only like 8-10 people in the entire restaurant (as pictured), so it's not like they were super busy with other orders. Once we finally received our single order of fries about 30 minutes after ordering, we realized they gave us the "little fry" instead of our order of "regular fries," meaning we paid $7.29 for a much smaller order of fries. After bringing this to the workers attention, they seemed annoyed and reluctantly decided to give us what we paid for. After another 10 minutes of waiting, we received this (see image of brown bag of fries), no apology or sense of feeling bad for the horrible service. They didn't even bother to give us the fries in their regular container, and just threw some loose fries in the bag. In total, we probably didn't even receive the fries you would receive in a regular order of fries, and waited around 40 minutes for what we ordered. I'm not one to leave reviews on places, but this was the worst service i've received at a restaurant ever.

Oh yeah, and I added a 10% tip at purchase, but I'm not planning on ever making that...

Great burgers and awesome fries! Friendly staff Covid-19 equipped to the nines with facemasks and gloves. Dinning in is not currently allowed.

Burgers come well stacked when you ask for "all the way" toppings; I personally substitute the mushrooms with jalapenos, offered freshly sliced, either grilled or not.

Fries are cooked in peanut oil, so you might have to skip if you have a peanut allergy. They are available in regular and Cajun style; I can only speak for how deliciousness of regular fries since I haven't yet tried Cajun style. And the fries are served in paper cups; the small/medium size always seem to "overflow" the cup into the bag more so than the large size.

They offer dozens of drink possibilities from their high tech soda fountains and also serve milkshakes made with realize cream; I'm more of a water person myself.

Normally, by normally meaning before the pandemic, they would have, scoop them yourself into a paper tray roasted/salted peanuts to munch on while you food is made... we.will have to wait until things return to normal before we...

Five guys has to be the worst local burger that you can get. Is the quality good? Sure, but it isn’t worth the rest of the experience that is Five guys.

1. it’s the most expensive “fast” food/casual burger you can buy
2. it’s not worth the wait
3. despite being the only people in the location when we ordered, other people who came in after us received their food first. Mind you our order was only 3 burgers and 1 fry
4. staff is slow and not very helpful. I had to ask for different things multiple times
5. they didn’t even make my burger as I ordered it
6. Covid policies are asinine. I couldn’t even get water for my child without them having to “touch the soda machine for me”.
7. both restrooms smelt entirely like harsh cleaning chemicals.

I don’t ever write reviews, unless I am extremely satisfied or disappointed with an experience. This trip to Five Guys has to rank in my top 5 worst experiences when eating out. Thankfully this will be my last time eating at such a...