Taco Bell — Restaurant in San Dimas

Here is my experience from a few days ago. I went to the drive through and placed my order. I intended to order a Baja Bast Zero for my drink but before I could even finish saying Baja the person taking orders interrupted me to say that they were out of Baja Blast. I asked if they had any sugar free Baja Blast and they said that they didn't have that. They then asked if I would like a Baja Blast Zero. I felt like this was a very rude question to follow-up with after saying there was no sugar free Baja Blast. I'm sorry I didn't use the correct brand name for the product but clearly they understood what I was looking for by offering exactly that but in a rude and condescending manner. At this point I considered canceling my order but they line was long and I was hungry. But wait.........there's a lot more. At the window the person asked if I would like a receipt and I said yes. My boss pays for my lunch up to 10 dollars if I provide a receipt. I payed recieved a Sealed bag of food and was told that the receipt was in the bag. I pulled out parked and checked the bag. No receipt. I walked inside and requested a receipt and was denied. They claimed that once I left the drive through area, I couldn't get a receipt or record of my transaction. I requested to speak to a manager. A person approached and confirmed what the previous employee had been saying. I asked for any kind of confirmation number or identifying information for the transaction and was told it was not available. I left the store feeling extremely frustrated. I called the corporate phone number and spoke with a very nice person who assured me that I would get my receipt and began to take my information. Thank goodness for corporate appreciating their customers. I was told that I would receive a phone call no more than 24 hours later and indeed I received a call that evening from the GM of the location that I got my food from. That person apologized and said that they had located my receipt and that I could come pick it up whenever I wanted and that I could have a free combo meal when I returned. I thanked them and was satisfied. But wait..........there's more. I returned in two days to get my receipt and it took three people to find it. Upon receiving the receipt the person made no effort to inform me that I would receive a free item and promptly turned and tried to flee as soon as I was handed the receipt. I had to audibly grab their attention and ask if the free item was still available. They scoffed a little and informed the register employee that I could receive a free combo meal. I asked for a freeze and got it. I don't know who the manager was on the phone but I wish all the employees had that level of professionalism. I hope things improve here because I love tacobell but for now I'll just go to a...

I went to Taco Bell and ordered a grande meal with bean and cheese burritos NO ONION. Instead the burritos were full of onion. I called to notify them that after repeating no onion a few times and being told that I was heard, how did we end up with onions. When the supervisor put me on hold to see what he could do to help us the manager came to the phone. The night manager who refused to give me her name was so rude and instead of helping fix the problem she continued to ask the staff if they heard me ask for no onions!!! She was so rude and unproffesional and when I told her I planed to go above her because of her rudeness she hung up on me. I called back and she hung up on me again. I cant beleive how Taco Bell could employ somebody who would ever treat a paying costomer this way when all I wanted was for them to make it right instead of me having to continously throw money away on food I didnt order just because I am in a hurry and need to bring my family something home to eat when I cant cook. I completely outraged and I will be sure to tell anyone and...

This kind earthed, gentle soul provided excelling assistance to me when I visited today. A better day started at the restaurant for me. The time and attention this employee gave was priceless, enthused with grace, and will forever balance out the efforts of the kitchen staff with a shared presentiment towards egalitarianism. Cohesive attention to detail made it a delicious lunch most indubitably. There are words oh-plenty which dis-ordain and grasp at straws to define the miracle of service that transpired among professional fast food people today, these words remain hollow in the earlier draft and rot like that in the trunk which may be discharged of breath. I dare not say them, because the company men and women at this location have earned a A purple flower sprung up cheered with white, And where a tear has dropped a wind-flower blows. I love you all, to all, a honest persons...