Hunan Empire Restaurant — Restaurant in San Francisco

We order from this restaurant once a week. the delivery man and owner would be so nice and friendly. I would really enjoy our brief encounters when he’d drop off our food. We had a incident last week where we ordered dinner and once I got up stairs I noticed we were missing an item. I’m not the one who order, it was my sister. So she calls to tell them they forgot an item and all hell broke loose. The lady answering the phone says it was out in there and we are mistaken. We told them repeatedly and they insist on us sending photos of how the bag was delivered.

We comply send all they are requesting while they are being very rude continuously saying we are wrong. This goes on for a while mind you, my family is waiting to eat dinner. We tell them it doesn’t really matter we needed the food so go ahead and charge us. He finally drops it off and has a huge attitude saying it was there he knows it because he has a “photo” of my order showing a Chinese container in it. I don’t know who’s it was because it wasn’t in my bag.

Fast forward, today we ordered dinner. He drops it off per usual and I ask him to please wait while I check it in front of him. He says ok. When I said everything was good and wave goodbye to him he walks away shaking his head like I did anything offensive. Unbelievable how rude he is acting when he was so sweet and kind before. Disgusting treatment. We always tip and never had a problem before these incidents.

Too bad for them. The food isn’t bad. Regular standard Chinese food. Nothing special but also tastes fine. If you or your family are reading this sir, you need to learn how to treat your customers better. We have been getting food from you for a decent amount of time and this is the way you handle mixed up orders. You have left a bad taste in my mouth. Shame on you. I hope you get your act together and maybe do the right thing and apologize. Seriously, you lost nothing. We paid for your mistake.

You should be thankfuf to have regular customers. All for $10 bucks that they didn’t have to pay. Ridiculous and highly disappointing. Buyers beware. Terrible service. Service is everything. Yes of course the food must taste good but if the service isn’t good, it’s a hard...

A hidden gem, food was really good and arrived fast, really filling and budget friendly. Because the place is kinda hidden in a building, it was a little empty but the service and atmosphere was really nice. We ordered a beef chow fun, a garlic chicken dish (?) and assorted appetizers. The beef chow fun was so good we could have called it the best affordable in town, the beef is tender and tasty and the flat noodles are nicely sauced; the garlic chicken dish was our least favorite because of the amount of vegetables which we weren't a fan of, the assorted appetizers was a good sharing plate with a little of every appetizer, each tasty in their own way. The waitress was patient and really nice. The street it's located in has a bunch of stuff to do and more things a few streets away as well. We had a really nice time at the restaurant and afterwards as...

Don’t come to this restaurant. I went here wanting to try something new and local but was only left absolutely disgusted. The first incident occurred with my lemonade (which wasn’t very good, too watery). The lemonade had particles, almost like pepper. I asked for a change and the worker took her time to scan my cup like I was lying! The second incident happened while I was eating and discovered a hair in my egg roll. It was absolutely nauseating! I immediately let the worker know and she had the nerve to argue with me and demand that I should still pay! Mind you, she very obviously knew the hair was there. It’s a shame, because I would’ve had a great experience if this location wasn’t so nasty. Don’t come here if you aren’t prepared...