Peet's Coffee — Restaurant in San Francisco

The stars are for the 3 other staff that helped me get a refund but Koul needs to be fired and never work in customer service. He blatantly and defiantly wears a pin that says “ People Suck” I first encountered Koul a few months ago, saw the pin and politely encouraged him to think about not wearing it and he would not only get better tips, but would not draw negative attention his way. He said, “my manager does not mind.” I thought mentioning how offensive it was would cause him to think about it and he would not wear it. I stopped by today and saw him for the first time in a while, I was not gonna say anything about it but I saw him whispering to his coworker at the warming stove, laughing and she looked at me to see who he was laughing and talking about. She quickly turned her head as she unexpectedly caught my eye. I told the cashier that I normally would leave a tip but as long as employees are allowed to wear insulting badges like his and laugh and talk about the customers with other employees about my concerns, I would not be leaving a tip. He said, “that’s ok call corporate if you want, I don’t care, “ as he was preparing my mocha. I told him I would and did not want the coffee and I wanted a refund. He smirked as the other workers worked together to figure out the process. WORST EXPERIENCE I’VE EVER HAD AND I’VE BEEN A CUSTOMER SINCE THE 90’s AT VARIOUS PEET’S IN THE BAY AREA. Please follow through and make sure your employees are not insulting your valued customers by wearing such...

I love this place until today. I always go here for my hot coffee with my family. But today incident stopped me go at this location in future. Terrible service cashier is nice lady but barista guy his him is kivin [Mathew] so rude with customer I saw him how he made coffee for customer. He pour cold almond milk in her coffee she complained instead of apologized barista through the coffee cup in his back sink and all over floor. He is so mean I feel so terrible for lady .I order for my wife hot cappuccino and Carmel coffee both coffee are Luke warm. I ask them do you have comments gard he ignored me and said he not familiar about what I am asking. Then I said never mind.shop close at 6pm and he rushing things still two hour to close store bangs the counter freeze doors.pointing the customer for pick up there drinks ,its bad hospitality he need to training more to handle customer service. Please management if you want your regular come back again please hire professional people 🙏. Check out your store cameras how he treats his customers. It's about around...

Questionable manager: Came in at this location at exactly 5:30pm to hopefully get coffee and use the restroom (tinkle). One of the employees told me that they've just closed and they're not serving anything which I totally understood. I asked him if I could use the restroom real quick and he said "Yes". Then the manager stopped me telling me that I wasn't allowed to use the restroom. I told him that I was just gonna be a minute but he still refused to let me use the restroom. Very questionable behavior. I wonder if I looked differently, would his behavior been any different? Would it have killed him to let me use to restroom? I've been going to Peet's and this location specifically for awhile now. Didn't...