Starbucks Coffee Company — Restaurant in San Francisco

The service was standard, nothing out of the ordinary. Asked for room in our tea and our cup was filled to the top. Once my partner and I got settled in our seats I went to the bathroom to relieve myself and wash up. The bathroom stall, the only one available because the other had an out of order sign, unusable. Pee I presume was splashed all over the seat. Fecal particulate was visible around the toilet bowl close the the seat. I walked out and notified the barista on bar. The message got relayed and the girl who went in to clean it up only wiped down the seat. Frankly I'm embarrassed, as I'm an ex-starbucks team member and was QASA lead. I used the bathroom that time as I couldn't beat any longer. I let them know it was still pretty gross. I used the facilities once more before I left and same condition. If an audit would have happened I wonder what else would have failed besides the bathroom...

Beautiful location, really! I've never been to a more perfect spot. Lots of outdoor seating with trees and flowers. BUT, the management here is horrible. Every time I come in there's a line out the door and only 1 cashier. The workers don't seem to work well together or as a team. It's like 6 individuals are doing their own thing, which impacts the service. For instance...today, there were 10 people in line, 1 cashier, 1 barista and 4 people restocking?!?!? I also swear one of the women working glared at me when I went to get half and half while she was cleaning the counter. Like full on glare... I actually started laughing because, geeze, that's a new experience.

Honestly, I suggest some team building, communication and better management. Efficiency, lol. This Could be a fantastic Starbucks, but severely falls short. I'm adding this to Yelp too, maybe they can make some...

This location is along my daily walk and I love the outdoor patio, however the some of the staff tend not to be very warm. Majority of the time they do not greet you, or even acknowledge you when you’re standing in front of them to pick up your order - if you ask for a sleeve, it’s like you’re asking for the world. They will literally hand it to you with zero expression on their face. I totally get that this location struggles to keep employees - maybe this is a sign for better management, but either way, it cost $.00 to be warm and smile. Will consider using the location on...