Chick-fil-A — Restaurant in San Marcos

They lost the food the store lost the food or handed the order out incorrectly then they blame allegedly a previous driver... Then say the customer has to call customer care to get their order refunded we're not going to make the food for you.. okay I'm the driver I have the order in my app even if they were telling the truth what she was a bald-faced lie you guys still get double paid I have the order in my app give me the food so I can go give it to the customer.. I don't get paid to deal with your business and whatever happens on your end.. I get no money when you refused to give me the food even though I have the order in my phone I'm not the one who messed up you guys are a multi-billion dollar franchise corporation you spent a million dollars to open up one store.. when they are issues delivering your food you guys being the millionaires taking in tens of thousands of dollars a day in profit give the driver the food I barely profit $40 a day literally $40 a day after gas WORKING ALL DAY!!! BEFOR MAINTENANCE TO MY VEHICLE... BEFORE I EAT A DOLLAR OF FOOD... I DON'T GET PAID TO FIX YOUR ISSUES AND PROBLEMS.. IF THE DRIVER HAS THE APP AND THE ORDER YOU GIVE THE DRIVER THE FOOD WHAT THE HELL ELSE IS MANAGEMENT FOR?? TO TURN AWAY A POOR DELIVERY DRIVER SO YOU GUYS CAN KEEP MAKING MILLIONS OF DOLLARS A YEAR ??? I HAVE TO CONVEY TO THE CUSTOMER THAT YOU GUYS MESSED UP AND DIDN'T MAKE THE FOOD OR LOST THE FOOD OR HANDED IT OUT TO A BAD DRIVER ??? DON'T YOU THINK THAT'S A MANAGER WHO'S GETTING $20 AN HOUR ISN'T THAT THEIR JOB TO TAKE CARE OF THAT CALL THE CUSTOMER FACILITATE THAT IT'S NOT THE DRIVERS DEAL???????

I DON'T GET PAID WHEN YOU GUYS MESS UP....

Its YOUR JOB TO CALL THE CUSTOMER AND FACILITATE THE SOLUTION..

NOT MY JOB TO GET ON THE PHONE FOR 15 MINUTES AND NOT GET PAID FOR ANY OF IT... YOU FOLKS GET PAID 2 TIMES..

MAKE THE FOOD NEXT TIME AND GIVE IT TO THE DRIVER

At this point I'm not coming back professionally or personally... Why would I help make...

Came thru the drive thru last night as I normally do about twice a week. I ordered a grilled chicken sandwich with american cheese, fries as the side, and a lemonade, along with a peach milkshake. I went thru the left lane and the girl taking my order had a horrible attitude and didn’t say my pleasure when I said thank you. As someone who worked at a chick fil a for 2 and a half years, this is bad costumer service. Also, she didn’t read me my order back which you are trained to do. I get to the window and the lady who gave me my order was super super sweet and the only reason I’m giving any stars at all on this review. I get my order and head on my way home since I came later and wanted to eat at home. I get home to find my order complete incorrect. My sandwich had no cheese on it and I was charged extra for a mac and cheese I didnt order and didn’t want. I called the store and the managers rude response to my order being incorrect was “so what’s the question” when I repeated myself that my order was wrong again he said “okay but what’s the question.” Safe to say after going to chick fil a non stop for 5 years, I think I will never be returning again. Get a new manager cause clearly he has some sass problems and doesn’t know how to do costumer service. I’m paying $19 (should’ve been less but you can’t get my order right and then refused to refund me) for mid fast food, I’ll take my money elsewhere. Will also be...

We pulled into this Chick-fil-A on the way home from my 13 year-old‘s soccer game at 8:30 on Saturday night. As we’re waiting for our food to get ready we were greeted cheerfully by the absolute sweetest young woman. She looks at my 13 year-old then looks at me and says “Would he like a sticker?” I look at my son and he has this look on his face like “Huh?” I look back at the young lady and she smiles and says “Hmmm…maybe he’s too cool for a sticker?” I jokingly reply that he’d take a cookie instead. She laughs and turns towards the restaurant and starts chatting with her other team members and we kinda forget about the conversation. But then one minute later she hands over a fresh, warm cookie and with a great big smile says “Enjoy!” After a long day and a brutal soccer game this made my son’s night. Kudos to this young woman that gets it and understands the power we each have to make a positive impact in the life of others - even if it’s something as simple as giving away a free cookie with a great big smile. I wish I’d gotten her name - she deserves recognition and a raise for going out of her way to do a great job. We did notice she had a cross tattoo behind her ear so maybe that helps to identify her. Whoever you are: thank you! We’ll definitely be back to this...