Arrived at 12:45am drive thru to pick up a mobile order, a lady told me to wait a moment through the speaker. She did not reply again until 10 minutes later at 12:55, she told me that they were now closing because the nugget/fry machine didn't work. I only had one 4 nuggets on my order so I said I didn't need them and would accept just the multiple sandwiches and drink on my mobile order. She didn't respond so I asked if I could pull forward for the rest of my mobile order and then the drive thru lady started yelling at me in spanish saying they were already closed. I get it if you have to close early because something isn't working, but it's unacceptable that I was made to wait 10 minutes in drive thru just to be told they weren't going to help me after all that time, and then yelled at when I said I didn't need small item they were unable to fulfill. Horribly unprofessional and that's not even mentioning the pattern of closing the store early this location has fallen into the...
Read moreI am never going to this Wendy's ever again. Pull up to the drive-thru not another vehicle at the restaurant at all.. hold on a second from the cashier okay.. wait a minute for her to play with her cell phone I can only assume.. what do you want food I guess.. get to the window she hands me the coke.. no ice what there's no ice.. "we ain't got no ice" okay. Food was cold they're at least three people working.. the New Black manager was kicking butt.. every time you put a lazy Mexican as the cashier or manager guess what you get lazy customer not even customer service trash food oh we don't know how to work the ice machine and the food is trash it's cold how many times I have to say it's cold trash Wendy's pay your people decent you're charging $12 for not even $3 of food and labor. TRASH. AND NO IT'S FACTUAL NOT RACIST TO CALL SOMEBODY A LAZY MEXICAN IF THEY ARE...
Read moreThis Wendy's is awful! The staff is incredibly slow as well! I went to the drive through Sunday night around 11:15 and sat waiting for an answer at the intercom with no response for 10 minutes. I drove up to the window and 2 employees saw me, locked the screen door (what it looked like anyway) and disappeared into the restaurant. Please get better staff, this is ridiculous! The 2 cars in front of me sped off and so did the 3 behind me. If your employees don't want to work then they should be fired. The staff peered around the window to check if I was still there and when they saw me disappeared again. I also called the store and no answer. I work in the service industry, I understand being annoyed at ppl coming late, however you still have a job to do. I came at 11:15 and they close at 3am, there is no reason they should not take my order if they are in...
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