Burgerbach's — Restaurant in Sanford

Overall good experience. Would eat here again. I ordered the double smashburger w/ fries, and the burger was good sized, smashed but not too smashed, and I really liked all the cheese and burger sauce, and the bun was nice and soft. Unfortunately, they did burn my onions a bit (there was a pretty good sized burnt onion that I actually removed before taking my photo), and I personally think the fries were a bit overfried also. Ultimately I still ate and enjoyed everything, but it could have been better. Service is also very impersonal— you order on a touchscreen, and you get a text message when your food is ready, and then it’s just sitting there next to the touchscreen. There is zero human interaction. I don’t mind this, but I bet some people will...

Suggest order a single w no extras or you’ll loose money.

Almost everything was wrong and lots of items missing. This place needs to staff more than one person on a Friday and Sat night when many orders are being made. I don’t fault them for juggling everything but sooooo much was wrong that we paid for. Paid for extras on burgers and no extras. Extra sauces, no sauces and not a single combo came with fries. Guy kept saying he would bring them out but we waited and waited. He eventually refunded us which was good.

Mainly this complaint is don’t put so much pressure on one person and hire additional help on high volume &...

Came at 1230 on a Sunday. Only 1 other group of people here in the whole place. The food was hot, and it came out quick. Everything was very salty, which, if you got the burger and NOT the fries it would be fine. Both together, and it's just too much. I didn't see a way to just do a burger, though. Also, there are no drinks for sale, so you have to go into the bar for even water.

It's new, and they will hopefully make some adjustments. It's probably better if you've been drinking or not worried about sodium. I may come back, but there are other places I...