Kaosamai Thai Restaurant — Restaurant in Seattle

I am writing this review to warn any potential catering clients of Kaosamai resturant or food truck of the owner/operator's complete incompetence and lack of appropriate communication skills. I contacted Kaosamai about catering our summer wedding by filling out the catering request form provided on their website. I filled the form out completely. On the form I listed the city my event venue was located in along with a list of menu items I thought we might like for our event. I received a response promptly stating that Kaosamia was available on our event date and that for the menu I suggested the price per person would be $15. This seemed extremely reasonable to me so we proceeded over the course of several weeks to hammer out the details of the resturant catering our wedding from their food truck. Things started to go downhill when the owner began to construct our contract. All of the sudden communication slowed and I was required to send follow up emails to make sure things were still on track for our event. When I received a response I was reassured that our date was safe and all was well, a few final details were just needed to complete our contract. I provided the requested details - one of which was the actual address of our venue (why this wasn't requested sooner I don't know). Then I waited 5+ days to receive a response, which was curt and provided no details - only that all of the sudden Kaosamai was no longer able to cater our event. The owner suggested we, "find something more local, it will be cheaper and fresher too." I wrote back expressing my confusion at the sudden refusal to cater our event. I received no response. Still unable to believe I could have had weeks of communication with this person just to have them refuse our event I called and left a message on the catering phone line. Finally, late the next evening I received a long and detailed email explaining all of the ways our event and the menu we suggested would not work, that the distance to our venue was too far and that they, "wouldn't be able to get anything" out of catering our event due these circumstances. All of these details were news to me. I was never told how they preferred to do a food truck window service. I was never told that the menu I had originally suggested was too complicated. I was never told that they needed additional compensation to make the event worth doing. None of these very important details were communicated to me until I literally badgered them out into the open. In light of all this new information I thought fine, we can still make this work, I will just write back and conceed to them that they are the experts here and we are happy to find a way to make this work on their terms. A week later and I have no response. These people are a nightmare to try and do business with. They are uncommunicative and unresponsive to the needs of their clients. Normally I would never write such a scathing review of anything, but in this case I thought it might actually help others who are considering hiring these people to cater their event. Buyer beware - you could be in for a long, frustrating and ultimately fruitless process. I can't recoup the weeks I spent trying to work with Kaosamai and at this point I have no one to cater my event. Hopefully, anyone who reads this will avoid a similar situation and avoid doing business with Kaosamai...

Extremely delicious restaurant…poor customer service. Not my first time coming and eating in at this place but this is my first experience of bad/unsanitary service. We were seated by the male host, he set our table up, asked us if he could get us started on drinks, returned with drinks and he took our order. Absolutely amazing and friendly. He checked on our table multiple times. As we were waiting, there is a female buss girl who was being quite rude to some customers in the super small area, one being a complaint about the food and she straight up told him that he doesn’t have to like it and she could take it back. Biggest issue is she is wearing gloves - like handling dirty dishes, grabbing your credit card, handing you your bill, and giving you your fresh food…that is unsanitary. You can’t even do that in a hospital. We were there on a Soupocalypse Fremont quest to get the gift prize at the end. We were on our 7th bowl of soup. My partner in crime, girlfriend and I were ordering a bowl to share and we would get our tickets on each of our cards and go to the next place! Yeah this place is literally no fun when it comes to locals events, we got swindled by the buss girl, who took over our table out of nowhere after seeing dirty dishes on the side, into buying another 4 serving bowl of soup after already ordering a 4 serving bowl of soup and kept saying “2 soup 2 sticker” and shaking her head at us. (Not really swindled since the food is so goddamn good) extremely expensive as well so be warned, as well as they do a 15% added on to every bill (10% for back staff 5% for front staff) on top asking for tips starting at 20%. Anyway, I explained that we were on our 7th restaurant and that every single place we have been to has been doing one bowl 3 stickers and she was just soo set in stone and didn’t want us to get to the prize! True rule followers right there! Quest was almost a failure if it weren’t for the other restaurants! Not so sure if I’ll be back for a while. Maybe in the fall,...

I stoped by this place before going home and ordered 4 items To Go. It came to $90. I questioned the amount and was told there was a service fee added ($14)... I figured it was a tip so I didn't say anything but when I gave her my visa and then she flipped the screen around it asked how much of a tip I wanted to give. I was confused as that would mean I was charged $14 just to order my food to go. I questioned the fee and she said it was for To Go orders. Hmmm. Food was just ok and the the amount I was given in each to go container was only 3/4 full. I came home and read their reviews and noticed others have had similar complaints for ToGo orders. Is it really worth loosing your customers over a 20% tip? I'm ok tipping even on To Go orders but don't force it on your customers. Geeze, It's a To Go order. You may want to take your reviews on this issue a bit more serious as this seems to be a common complaint. It's not worth loosing customers over and now with servers in Seattle minimum wages about to go to $20.70 an hour in January this "forced" tip policy has no merrit. Let your customers tip according to good service and quality of food. You wold be surprised how much more generous...