Snowy Village — Restaurant in Seattle

Let me start by saying: if you’re on a quest to discover the absolute worst Korean ice cream experience in the city, look no further—this place is your golden ticket to disappointment! Where do I even begin? First off, the moment you walk in, you’ll find yourself desperately searching for any sign of an employee. Good luck with that. You might spot a figure shuffling in the back, but don’t expect them to greet you or, you know, take your order. After a ten-minute wait of awkwardly standing around, you’ll either have to holler for help or resign yourself to the idea that you’ve walked into an abandoned shop. Once you do manage to place an order—congratulations, by the way—settle in for another epic waiting game. The staff moves at the speed of molasses, and that’s on a good day. Waiting forty minutes for a single small ice cream is practically a rite of passage here. Need water? Don’t bother asking. Even if you have small children on the brink of dehydration, apparently, it’s too much trouble to refill a jug. Then there’s the cleanliness. Let’s just say every table looks like a crime scene of crumbs and sticky cup rings. If you’re seeking that gritty “diner-from-a-horror-movie” vibe, you’ll love it. Bonus points for the stuffy, stale air that adds to the overall charm. And can we talk about the menu? They advertise these glorious-sounding castella pieces or unique taiyaki fillings, but guess what? They often “forget” to include them—if they even exist. Ask the manager, and you’ll likely get a dismissive shrug or some gaslighting explanation about how you must’ve imagined that item was on the menu. Because clearly, the customer’s eyesight and memory are the real problem, right? As for the taiyaki itself—imagine a sad, deflated fish-shaped waffle that tastes like it’s been microwaved in a dorm room. I’m not sure if they’ve ever heard of a real taiyaki recipe, because whatever they’re using is definitely not it. It’s bland, doughy, and somehow both oily and dry at the same time. Truly an achievement in culinary paradox. In the end, you’ll be left with a lighter wallet, an emptier stomach, and a feeling that you’ve just wasted precious moments of your life you can never get back. If “unprofessional,” “unwelcoming,” and “unbelievably slow” had a baby, it would be this shop. So, if you enjoy paying premium prices for subpar, flavorless ice cream served by staff who seem genuinely perplexed by the concept of customer service, this is the place for you. Otherwise, do yourself a favor: run—don’t walk—far, far away. You’ll...

Terrible service! They are not efficient! It took 50 minutes to give me an ice cream (small) not only that, everyone was annoyed at how slow they were. there were only 12 customers on the store and 7 of them already had their food, there were 4 kids very thirsty, who kept trying to get water but the stuff didnt fill it and kept ignoring them, I told the girl those kids kept trying to get water and if she could fill it up and she responded: no because they are closed. I understand not selling more ice-cream but there were customers still in there and it is just water!! Water!! I told the girl those boys are thirsty and she said I saw them and walked away and did nothing. They kept grabbing ice from the jar. I thought this is absurd so I went to my car and brought them water and gave it to them and I told them the lady was not going to refill the jar. To me this is ridiculous! Zero customer service and common sense. It is summer and customer service is important. Specially offering water in a place that sells sweets.I think it is very inconsiderate fromt the stuff! They need to be More efficient and kind. Other wise customers are going to walk away. ( which 3 people did) I personally not going to wait again 50 min for an ice-cream that is ridiculous!!!

In conclusion:

Waited 50 minutes for a small ice cream despite few customers. Staff ignored requests to refill water for thirsty children, even though the shop wasn't closed. Unacceptable customer service, especially considering not many customers. Left frustrated and will not return.

Not the service you expect for the...

A great spot to get bingsu in the UW area for the shaved ice taste as well as the lively and cute cafe atmosphere. The bingsu is sweet and good and the perfect way to cool off on a hot summer day. Just beware that this place can get busy and have long wait times during peak times.

Food I like to get the strawberry bingsu (shaved ice) but there are many other flavors as well. The strawberry is fresh and they layer them on beautifully on top of the mound of shaved ice. They also give you some condensed milk to drizzle on top (best part). The shaved ice is sweet and perfectly cold when served so that everything isn’t melting when you get it. The dessert is sweet but not overly too sweet which I really enjoy. Overall, a great spot to check out for bingsu in the UW area when not busy.

Atmosphere Lively and casual place to hang out with friends and get bingsu. There are many seats but they can be a lot of people and students here taking up space and chatting for a long time. Noise level can get loud at peak times. The wait can also be very long when they’re busy.

Pricing Prices are average for bingsu in the Seattle area. There are multiple sizes but really you get as much as you are paying for. I like the large size the most.

Service Self order on the kiosk and then they will call it out when finished. Staff is friendly. The wait can be long though depending on how busy the store is.

Other Street parking only but there is usually spots around if you look hard enough. May have to walk...