Went to take my boyfriends parents there since it was their first time at checking out the new hotel and all. The young African American girl (Maybe early twenties) Was working by herself and clearly no line. As my boyfriends parents aren't very good in English, it took a little time placing our order and all. She seemed to rush us to make a decision (again NO one else was in line) And then upon leaving, my boyfriend asked for to-go lids and was ignored while she giggled and laughed with a casino worker that came to chat with her. So after completely ignoring him she grabbed it himself. She made a smart comment and rolled her eyes. Very "Professional" people you have working in such a nice hotel, huh?
Edit: The most recent time we went back ( about two years ago) the ice cream was complete trash and was labeled incorrectly. I had asked for chocolate chip and was given this disgusting oatmeal raisin flavored ice cream that tasted freezer burnt and like cardboard. Haven't...
Read moreI have yet to try anything within their dessert display, but the cupcake I bought for someone said it was moist! The coffee is Starbucks, so can't really go wrong with that. The employees are a bit...well, not in a hurry. There were two behind the counter, one was making a drink for my friend and the other was doing busy work. I stood by the register waiting for someone to take my order. It ended up being the girl who did my friend's drink. Good thing it's not busy whenever I come to visit...
Read moreCoffee: excellent (when made properly) Service: brutal to say the least. At 7 in the morning, before heading off to the airport, we wanted some coffee and instead were presented with an employee with no desire to make the correct coffee or provide us with the appropriate coffee order. I understand having a bad day, but this was...
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