The Pines Downtown — Restaurant in Sevierville

We had a phenomenal experience with our server earlier in the evening while sitting in one of the lounge areas, which makes it disappointing to have to write this review. After closing our tab, our group of eight moved to the dart area near the bar. My friend and I went to the bar to start a new tab. It was about an hour before closing, the bar wasn’t busy, and there were two bartenders working. After standing at the bar for about five to seven minutes without being greeted, the female bartender with short dark hair finally approached us. Unfortunately, she was extremely unfriendly and unprofessional. She asked—very abruptly—if I wanted to start a tab or close one. I responded, “I wanted to open a tab for all of us, but you’re giving me the vibe I shouldn’t,” because she truly made me feel like we were bothering her. She then slammed my card and ID down on the bar and said, “You all aren’t getting anything.” We immediately spoke with the manager about what happened, but she was also dismissive and unhelpful. Rather than trying to understand or resolve the situation, she was defensive and offered no accountability. Two guests sitting next to us at the bar even told us they were shocked by how rude and unprofessional the bartender had been—they witnessed the entire exchange and couldn’t believe how we were treated. It’s unfortunate to see that kind of behavior from both a bartender and a manager. We will not be returning, and I would strongly recommend that others spend their hard-earned money at establishments that actually value their guests and promote a respectful, welcoming environment. Don’t work in the service industry if you can’t be...

I would like to start off with I do absolutely adore this place, it’s very cozy and it’s has so many activities and great drink choices. What a wonderful historical place that i’m so glad opened back up. This is where i get the 3 starts from we just left because this group of loud people who were so drunk they never should’ve been served. Period. The one girl tried to “sign in” to he bar at the shuffleboard table??? and no she was not doing to play shuffleboard got frustrated and then went to us and was said “I’m I ruining your date night? awww too bad” and then walked off to he bar and no we didn’t even do or saying anything for us to come up to us because i believe in minding my business. However her and her yelling friends were served. Which for the safety of everyone is not the okay whatsoever. Another thing that bother me not this time but the last two was the immense amount of people with kids, running around and screaming. I love family friendly places and i fully believe that the world needs to be more kid friendly! However i do think a 9 o’clock curfew would be very beneficial, because if i cannot hear myself because a kid who is unattended is throwing balls and running everywhere is screaming it’s not a good experience for us ether. We really don’t get to go out a lot as this world has gotten expensive i also understand that to run a business is expensive so when i go out I just want to have a fun night. I will still continue to go here as i adore this place and it’s staff but I do feel like it’s my responsibility to let you know...

We used The Pines Downtown for a rehearsal dinner location. The private room was a great place for all wedding party members to mingle, eat, and play games. Working with Christine in the months prior to the event made things simple and easy upon arrival. She was easy to contact and always answered her calls. She was very helpful in selecting foods to serve. When we arrived, the venue was so much more then we expected - with this being a destination wedding, we did not know what to expect. We were also very pleased with the service provided by, Chelsea, during the event. She was on top of all our needs, from setting up decorations to setting up the buffet to ensuring our drinks were always full. The food was delicious and the drinks were made very well. The smiles and laughter from the bride and groom resonates how much they loved The Pines Downtown and the service they provided to their family and friends. We would highly recommend this place to anyone looking for a rehearsal dinner venue, or any...