Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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UPDATE: Several decent visits in a row. Fresh food and quick service. They've even been friendly most of the time lol. True to my word I have returned to add a star. Up to 4 stars now. Kudos for the improvement.
Used to be great service, now you have to sit at the drive thru speaker for a minimum of ten minutes to have your order taken. I waited eight minutes and said "hello?" The drive thru attendant said "hold on, we're making ice cream". I assume she meant from scratch considering my wait time.
Update— Rudest service I’ve ever received in my life from an obviously disgruntled young lady who also got my order wrong. She was slamming things in the garbage can and raising her voice while staring at me in threatening manner while i stayed calm and collected. It is beyond my comprehension that so many employees witnessed her behavior and did nothing unless they fear for their safety. That wouldn’t surprise me as she was very hateful and aggressive. This is the third time I have dealt with her miserable rudeness and it went over the top this time. She should be ashamed of herself and the establishment should be ashamed for allowing her to continue her harassment and beration of customers.
Update: been back a couple of times and everything was ok so I’m adding a star. A couple more decent visits and I’ll add another.
Update 4/18/23: I've had several pleasant visits in a row. Service was reasonably fast and most visits the employees were actually friendly. As I said I would do, I have returned to add another star to my review. I waited many months to return after the worker threw a hissy fit at the drive through window, and I haven't had the displeasure of witnessing her act out her personal...
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It honestly sucks that I have to write this because we’ve been loyal customers here for a long time. We eat at this Dairy Queen almost every day, spending around $80 each visit without hesitation. The food has always been good, and the staff have usually been friendly and helpful. Sure, they might’ve forgotten something small like honey mustard or gravy here and there, but they always made it right with no problem.
However, our most recent visit was really disappointing. We placed our order — over $80 worth — and noticed when we got home that an entire six-piece chicken strip meal was missing. We had to drive all the way back, wait in line again, and explain the issue at the speaker. When we got to the window, they said they had to drop new chicken, so we pulled up to wait even longer.
During that time, my banana split completely melted. By the time we finally got home (just five minutes away), it wasn’t ice cream anymore — it was basically milk. When I mentioned this at the window and politely asked if they could remake the banana split, the employee told me I’d have to pay for another one. I didn’t argue, but I was honestly shocked and disappointed.
After all the business we’ve given this location, you’d think they would value a regular customer enough to replace a $6 banana split after their mistake. That small gesture would’ve gone a long way. Instead, they’ve lost a family who used to come here almost daily.
From now on, we’ll be taking our business to the Dairy Queen on Taylor Boulevard. I didn’t bother speaking with management because I don’t want to argue or cause a scene — but this situation was just shameful considering how much money and loyalty we’ve shown to...
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If I could give zero stars, I would. This was the absolute worst experience I've had foodwise here at this particular DQ. We got there around a quarter till 3:00 pm and we sat at the drive thru and when we got to the drive thru, it took forever to get our order taken and when we did get to the window, it also took a while to get our food. I ordered the 4 pc chicken strip basket and a small oreo blizzard. I started eating my blizzard when we left and because the car was so hot it melted super fast. I wasn't even eating a blizzard, I was technically eating an oreo BISQUE. Later that evening I ate my dinner and we got 3 tenders instead of 4, fries covered in grease with little to no salt, and this is the biggest problem I have, texas toast. I never get my texas toast. I do get it a few times, but the majority of times I come here, I don't get it. HOW DO YOU FORGET TEXAS TOAST, IT'S LITERALLY IN THE CHICKEN STRIP BASKET. EVERYONE ELSE IN THE KENTUCKIANA AREA GETS THEIR TEXAS TOAST BUT WHY DON'T I?!! I'M SO ANGRY AT THIS PLACE, WHOEVER MADE MY FOOD AND HAD THE AUDACITY TO FORGET MY TEXAS TOAST SHOUSHO'T DESERVE TO WORK HERE!! BTW, THIS ISN'T THE FIRST TIME THIS HAPPENED, IT'S HAPPENEED OVER THE PAST SEVERAL MONTHS!! YOU GUYS NEED TO TRAIN YOUR STAFF. HIRE COOKS WHO CAN ACTUALLY READ ORDERS AND GET MY FOOD RIGHT AND FIRE COOKS WHO ALWAYS FORGET MY FOOD AND DOESN'T THOROUGHLY READ ORDERS. WHY DON'T I GET MY TEXAS TOAST, WHY!!!!!! HOW DARE YOU KEEP FORGETTING...
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