Panera Bread — Restaurant in Sherman

Had a late lunch/early dinner here Friday (11/17) afternoon. Typical Panera stuff, good but not great. Salad lacked dressing had to ask for more. Soup and chili was hot enough. Their bread is really getting tough and hard to eat; I just ate the center of my bagel piece. My husband had a sandwich, so sort of needed to eat the bread. The worst part was the cashier and I hope this guy, Vicenti, is not the manager he is loud and overbearing and annoying. He made unneeded comments such as “I hope you’re hungry that’s a lot of food”. He put our cups on the counter upside down…GROSS! After my husband paid he waited to get a receipt, finally the guy says oh you want a receipt. My husband said yes, he printed the receipt while informing us that they don’t typically print them. Then he informed us that the receipt was already on our App. What App? We don’t have the Panera App. He said your bank App. So, first off, if I asked for a receipt, give me a receipt without a lecture. Second, do not assume that either of us use a mobile bank App or for that matter even have smart phones…not everyone does. And third, maybe I don’t want to log into my bank on my phone or computer every time I enter expenses into my bank register. YES! Some people still have bank registers! The entire time we were eating all we heard was this guy telling everyone (customers and employees) what to do and how to do it. We heard him tell a customer that the next time they should order something differently. The guy was just loud and frankly bossy! Many people have mentioned employees being rude, if I worked with or for that guy I’d be...

First time to visit Panera - Not sure about the food because I haven't tried it yet. Phone app wouldn't accept my gift cards so I went in the store. Kiosk only accepted 2 of 3 so I paid remaining with credit card. I asked attendant to check balance on remaining card but she said couldn't. No sign to show where to pick up food was visible but I watched where others were going. Went to area to pick up food and my name was up and said it was ready. Then name was gone. Order was nowhere in sight and it didn't seem like enough time to have completed my order because it was a large order so I waited. I didn't see anyone picking up orders but finally saw her place a bag with my name on it on the counter and walk off. I asked if it was ready and was told "If it is in the window, it had already been checked!" I asked "Is this the window?" since the order was not pushed to within comfortable reach. She said "Yes" and turned her back. Not friendly at all. Got home and the chips were not in the bag, even though it was checked off on the ticket. Not driving 45 minutes each way for 2 bags of chips but what had had she checked before placing it in "the window"? The food is going to have to be absolutely delectable in order for me to even consider going back. I guess you are suppose to know where to go and what to do before...

Twice I have placed an order on the app and twice I have GREATLY regretted it. You are better off going through the drive-thru and waiting for your food. Both app orders I ended up waiting 30 minutes or more after arriving! I expected my food to be ready upon the arrival time I designated in the app. It gave them 20 minutes to prepare the food....before I arrived. Regardless of phone calls to store, (which most of the time they didn't answer) or going into the store, food was delivered 30 mins later. According to the email I received, my food was ready 5 minutes before my arrival time!!! Something is way off! Not sure what is happening with this store... But it's not good. If you are too busy to take the food outside to curbside pickup, don't offer it! Both app orders were also missing items... The first time I had to turn around to go back to get it. The second time I checked the bag (thankfully) before she left the side of my car. Panera - please fix this! The food is always good, which is why they stay busy. There just has to be better management, and realistic view of store staff and location limitations. Sorry Panera. I...