KAY Jewelers — Local services in Sherman

Horrible customer service husband has bought several pieces including a favorite rose gold and black diamond ring.... I have have to send this ring in 3 times for diamonds falling out of chipping...When I returned for the 4th time bc of another chipped diamond they claimed my warranty was voided bc I hadn't brought it in for inspection in over a yr...false they had records I had been there in July and sent off a silver ring which I don't own or haven't ever seen...she said that it must have been and error another store made on my account bc all stores have access...profusely called me a liar when I told them I had been there in July with this ring wouldn't honor warranty...as of today they have shut down his credit line with no explanation even though we had never missed a payment and were completely paid off! store couldn't give us a reason was given a phone number they said they couldn't release that info...done with lay jewlers in general especially this store with such a...

I had an absolutely wonderful experience at Kay Jewelers, all thanks to the incredible service provided by Tanita. From the moment I walked in, she was welcoming, professional, and genuinely attentive to what I was looking for.

Tanita took the time to understand my needs and budget, guiding me through the selection process without ever being pushy. She was incredibly knowledgeable about the different pieces, and her advice was invaluable in helping me find the perfect item. It's rare to find someone who combines expertise with such a warm and friendly demeanor.

She made the entire process easy, stress-free, and truly enjoyable. The quality of the service I received from Tanita was top-tier and a perfect complement to the beautiful jewelry. I left the store feeling excited about my purchase and incredibly impressed.

Thank you, Tanita, for making my Kay Jewelers visit so memorable! I will certainly be recommending you and this location...

Went to Kay’s yesterday. Walked in and normally I am greeted or acknowledged. However, today there were three employees and 2 customers in the store. I walked in and stood by the podium waiting to be acknowledged. One employee looked at me and instead of saying even a simple hello or we will be right with you. She rolled her eyes and ignored me. The second employee also looked over at me saying nothing. The third employee was cleaning cases and never once said a word or looked up. I stood there 5 mins and without anyone saying a word. I decided to leave. I was there for a simple inspection. The employees I guess sensed I wasn’t there to buy and completely ignored me. Horrible customer service. We will not be back. I worked in jewelry and never could imagine not even acknowledging a customer. My husband said from now on we are...