Integrity matters. Pouring water to fill up a venti is not right. June 11, 2021 10:00 am This is my third time visiting and I have enjoyed my time here but this was different. I ordered four drinks and two of them were iced coffees. The lady at the cashier was super nice and told me that they ran out of iced coffee and could pour americano over ice. I asked her if we could just get cold brew to fill it up. At that time the young gentlemen whispered something to her and I saw him split the one coffee into two cups and fill both with water from a jug that was clear as day. I didn’t say anything because I thought to myself, “ no one would do that.” Sure enough as I drove back to give my wife the coffee, it tasted more like water. 4.95 each for coffee flavored water was a sad day to start my vacation. I hope that the young man is at least confronted about taking short cuts.
Update: A manager called after seeing the review and listening to my voicemail and refunded me the money. They also apologized for the experience which was very nice. I am sure that they will continue to do well and that this was an anomaly.
Last update: i wanted to verify the faces about the ice coffee and the online response was correct. The water is used to dilute the concentrate so I appreciate the response BUT it did not taste good and people pay Starbucks prices to get something that tastes great. Management was great and responsive. Bumped it up...
Read moreGreat little cafe with delicious quiche fresh out of the oven along with other pastries. The Spinach Lorraine quiche was delicious and crispy at the edges- highly recommended! My (plain) cinnamon bun was okay- it was super fresh- but I wish it had a more intensity from the cinnamon (my personal preference w/ cinnamon though)... I did not see the pecan cinnamon roll everyone has mentioned. A long line formed after I ordered my food- and did not slow down for nearly 30 minutes straight. Very popular spot with locals and visitors! There's a handy little microwave with little plates and wrapped forks/knives/spoons, straws, etc off to the side if you want to reheat/ heat up your pastries. They serve Starbucks coffee, expertly made by the friendly staff which was nice since you know what to expect with the drink menu. Music was a bit on the loud side but fine. Free parking available...
Read moreI'm a local and have been meaning to stop by this place for several months but with all the construction it hasn't been very convenient to get to. On a whim, I stopped there with my son today. Rachel was working the desk and let me tell you she is a great representation of her business. Super friendly with everyone but especially children. She explained what all of their specialties were and made sure I was more than satisfied with my order. What a wonderful business to have in South Haven! PS I had the blueberry muffin, my husband had a double raspberry cheese Danish and my son had the chocolate dip sprinkle cookies. We also got vanilla lattes. Everything...
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