Wendy's — Restaurant in Southaven

On Christmas Eve order placed 6:25 pm - confirmation for picking up order sent 6:48pm and never received an order! I wanted to take the time to write in regards to very poor customer service and disappointment I experience with my mobile order below. I placed order below ahead of time and It stated this store closed today at 8pm. I went before this time then sat in line 9 months pregnant might I add and then young lady came to speaker said they was only accepting mobile orders and I said I have a mobile order and she told me to pull around. I sat in line 37 minutes as I watched thru the window watching everyone play and laughing and walk around. After patiently waiting a young girl came to the window and said sorry we close at 7 and we are put everything up. In the time of waiting I already received a confirmation email saying thank you for picking the order below and I was already charged for it. I called inside the store spoke with someone whom said they was the manager and told me they don’t accept mobile orders the orders are accepting thru the app so they don’t send confirmation out when an order is made and I needed to contact Wendy’s mobile customer service. This is the more unprofessional, ghetto, ratchetness I have ever experienced for a Wendy’s mobile order. No replacement order absolutely do not want a replacement order or Wendy’s gift card can fix this issue!! The manager on duty should be held responsive for closing a store an hour early then the time store is set to close only cause she don’t want to be there later...

WORST WENDYS EVER! I ORDERED DIRECTLY OFF THEIR WEBSITE LAST NIGHT AND IT WAS DELIVERED THROUGH DOORDASH. WHEN MY ORDER WAS DELIVERED IT WAS NOTHING THAT I HAD ORDERED. I CONTACTED DOORDASH TWICE AND THEY CONTACTED THIS RESTAURANT TWICE AND EACH TIME THE EMPLOYEES KEPT HANGING UP ON THEM. I WENT TO THE RESTAURANT AND THEY STILL ACTED DUMB AS IF THEY DIDNT KNOW WHAT I WAS TALKING ABOUT! THEY KEPT SAYING THAT THE DASHER KEPT SOME OF THE FOOD BUT HOW WHEN I DIDNT EVEN GET WHAT I HAD ORDERED. HAD TO REPEATLY TELL THEM THE SAME THING OVER AND OVER THAT I DIDNT GET MY FOOD! I SPENT 40.00 THERE AND THEY WASNT ABOUT TO KEEP MY MONEY WHEN I DIDNT GET THE FOOD THAT I HAD ORDERED. THEY KEPT SAYING THAT THEY FIXED THE ORDER WHICH THEY PROBABLY DID BUT APPARENTLY IT WAS GIVEN TO SOMEBODY ELSE BECAUSE IT SURE WASNT GIVEN TO THE DASHER. IM SO OVER THIS WENDYS. AINT NOTHING BUT LIL KIDS WORKING IN THERE THAT DONT KNOW WHAT THEY DOING! WORSTCUSTOMER...

They should really work on their hot mic and professionalism. We stopped at around 6:30 and ordered 2 adult meals and 2 kids meals, I aslo wanted an extra 6 pc nugget for me, to which one of the workers in the back said "Jesus how many kids you got." Then they just stopped talking to us. My husband sais "excuse me." The girl said, "Sorry about that," then she moved on to take the other cars order. She didn't give us a total or ask if we wanted anything else. she just moved on. I was ready to leave without the food. Seems like a small thing, but for some that is extremely hurtful.

And to boot, once we got to the window they didn't greet us, just shoved the food out the window with the wrong drinks for our million kids. Food tasted alright. No one spat in it so...